Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for our next Field Service Coordinator at our Hamburg location.

What you will do:

• Coordinates Field Service Orders from order acceptance to invoice payment. This will be done within the contract and customer requirements, always respecting quality, health, safety, environmental and cost targets.
• Responsible for the margin made on the FS jobs. 
• Point of contact for the customer during the execution of the work order to ensure satisfaction for all activities.
• Discussing any additional work or other changes in work scope during the job with the customer and agree upon additional orders.
• Managing Field Service engineers when they are assigned to a service order, up to 3 persons, this can be multicultural/national teams with different disciplines.
• Take care of any non-conformities, minimise rework.
• Handling small sales offers and sales potentials.
• Handling all related FS activities for warranty orders and agreements

What you will need to be successful: 

• Technical understanding or background of at least one of our product lines like Engines, Propulsion, E&A, etc. is desired.
• Basic coordination (0-2 years’ experience) of service activities including people.
• Able to adapt to varying situation and assigned teams.
• Fluency in English and German is required.
• Excellent in verbal and written communication.
• Be proactive, curious, solution driven, cooperative, initiative, positive, flexible
• Time Management skills, able to prioritize workload with support of own manager.
• General Computer Skills; Microsoft Outlook, Excel, PowerPoint, Teams. Basic knowledge of Salesforce and SAP.
• Basic troubleshooting and root cause analysis knowledge.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. The work in our team offers a wide range of interesting projects and we truly have a great team spirit. We hope to find a team member who shares the same passion we have and we are excited to get our new team member onboard.

Last application date: 04/11/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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