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Hamburg, DE Hørsholm, DK Schiedam, NL Roddi, IT Diano d'Alba, IT Drammen, NO Bremerhaven, DE Helsinki, FI Marseille Cedex 15, FR

Function:  Service Delivery
Job Category:  Project Management

Manager Claim Handling Parts / OEM (m/f/d)

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics – for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?


We are now looking for a 


Manager Claim Handling Parts / OEM (m/f/d)


to join our team.


The primary location is in Germany, but also Denmark, Finland, France, Italy, Netherlands and Norway are possible locations.


As Manager Claim Handling Parts / OEM, your work will focus on these responsibilities:


  • Provide overall leadership and administrative management for personnel which includes
    • defining roles and responsibilities
    • conducting performance reviews, development discussions and target settings
    • participating in salary planning
    • promoting professional growth through timely performance feedback, coaching, and counselling
  • Work across teams on development, implementation, and fostering of claim handling processes
  • Work towards continuous process improvements
  • Verification of process compliance
  • Support cost reduction efforts, and identify cost take out
  • Organize reporting and controlling
  • Define strategy and operational objectives
  • Ensure the transfer of knowledge within the team
  • Ensure the highest level of quality and response time for returns / claims


To be successful in this role, we expect you to have:


  • Technical or commercial studies / technical or commercial vocational training with corresponding professional experience or comparable
  • At least 5 years of professional experience in the same sector, including experience in a leadership role
  • Ideally knowledge of the NACOS Core product portfolio
  • Experience with process development and optimization
  • In-depth SAP knowledge
  • Fluent English language skills (speaking, reading, writing speaking and writing
  • Good Knowledge of ISO9001 / 14001 / 45001
  • Basic knowledge on IMO regulation
  • Excellent communication skills (across cultures and functions)


Why you and us


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?


Last application date: 24/10/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Voyage transforms how vessels perform their journeys and ports manage their operations by leveraging the latest digital technologies. Using data and AI-driven software, we deliver real-time insights into operations, performance, and energy use to enhance safety, efficiency, and reliability, saving fuel and minimising emissions. Our solutions combine bridge infrastructure, cloud data services, decision support systems, and smart port solutions to enable shore-to-shore visibility. We are committed to building an end-to-end connected digital ecosystem for shipping where all vessels and ports are integrated, and all operations are safe and sustainable. 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at