Manager Service Development & Governance

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

At ANCS, we're dedicated to advancing the world of maritime automation and navigation systems, ensuring the highest standards of service, innovation, and quality. As a part of the global Wärtsilä network, we leverage cutting-edge technology and deep industry expertise to offer unparalleled solutions in the maritime sector. 

We are now looking for a

Manager Service Development & Governance (m/f/d)

to join our team working for a better future.

All ANCS locations in Germany, Denmark, Norway, Italy, The Netherlands or UK are possible locations.

What you will be doing

We are currently looking for a Manager Service Development & Governance to join our Global Service Support and Spares team. This pivotal role will focus on enhancing service delivery through robust governance and the development of innovative service solutions. Reporting to the General Manager Global Service Support and Spares, the successful candidate will play a key role in shaping our service strategies and frameworks.

As Manager Service Development & Governance your work will focus on these key responsibilities:

• Service Strategy Development: Develop and implement service strategies that enhance operational efficiency and customer satisfaction across global markets.
• Governance: Establish and maintain governance frameworks that ensure service compliance with industry standards and organizational policies.
• Process description: Create and optimize service procedures and way of working.
• Process Improvement: Identify opportunities for process optimization and lead initiatives to enhance service delivery and operational performance.
• Team Leadership: Manage and mentor a team of service development professionals, fostering an environment of continuous improvement and innovation.
• Stakeholder Engagement: Collaborate with cross-functional teams to align service development initiatives with broader business objectives and customer needs.
• Performance Monitoring: Develop and oversee key performance indicators (KPIs) to measure and report on the effectiveness of service strategies and governance practices.

To be successful in this role we expect you to have:

• Bachelor’s degree in Business Administration, Engineering, or a related field; Master’s degree in Business Administration or a relevant field is preferred.
• Proven leadership experience in service development, quality management, or a related field, preferably within the maritime, automation, or navigation industries.
• Strong understanding of governance frameworks and experience in implementing process improvements.
• Excellent analytical and problem-solving skills, with the ability to lead projects and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to influence and engage diverse stakeholder groups.
• Demonstrated capability in managing and mentoring teams.

What We Offer:

• A career in a leading company within the maritime technology sector, committed to innovation and sustainability.
• The opportunity to work with a talented global team and contribute to high-impact projects.
• Opportunities for professional growth and development in a supportive environment.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions please reach out to Undine Peters, Lead HR Business Partner, through email undine.peters@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 12/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.