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Hamburg, DE

Function:  Service Delivery
Job Category:  Support Functions

Service Coordinator

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?


We are now looking for:


Service Coordinator (m/f/d)


to join our team in Hamburg, Gasstrasse. The position is a permanent

role. We will strengthen our focus and support of Wärtsilä’s our key customers to improve our overall performance in terms of lifecycle support for our Nacos installation.


What will you be doing


Main objective of your work as Service Order Processing Clerk will be:


  • Maintain a timely service order processing including material disposition, shipment preparation and complete documentation for all NACOS service attendances worldwide
  • Proactive communication with customer incl. regular status update
  • Monitoring and clarification of receivables and disputes with sales and accounting departments
  • Obtaining the necessary technical information in cooperation with the responsible technical support department
  • Preparation and conducting regular customer visits at customer’s premisses
  • Developing analyses and required action plans together with technical support, product management and other involved
  • Being the Center of Communication between all involved external parties (customers, service partner, agents) and internal parties (i.e. Product Development, Technology, Engineering, Export & Forwarding, Accounting & Finance, Repair, E&A Business Control, Service Sales, Operations, Warehouse & Consignment, Supply Chain Management)
  • Using of Salesforce as communication tool


More detailed responsibilities in terms of service coordination:


  • Verification of commercial conditions of the incoming service request (Warranty, Fleet Maintenance Contract, advance payment etc.)
  • Preliminary technical clarification (independently or in cooperation with our co-team technical support)
  • Determining the material/components required for the service attendance (including inventory check, sourcing options, lead time)
  • Requesting potential service partners (capabilities, availability of spares and technician, probable expenses)
  • Issuing a quotation / cost estimation to customer
  • Creating the SAP order
  • Purchase order to service partner
  • Initiating the customizing process of components
  • Monitoring the outcome of the service
  • Follow up on unused/ defect material
  • Requesting customer feedback
  • Initiating commercial invoice
  • Monitoring of receivables and payment reminders (if required) in cooperation with the Finance & Accounting Department



The below will enable you to shine in this role:


  • Dipl.-Ing. E-Technic or comparable
  • Approx. 3 years of experience
  • Depth product and service flow knowledge
  • Good English skills (spoken and written)
  • Excellent level of communication skills
  • Customer oriented mindset


Why you and us


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s

growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take



We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so

much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow

from them. We want everyone to voice their opinions freely. That is why we have built an environment that

empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of

this ambition?


You will be a part of a global organization with local presence and work in an exciting and dynamic working

environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well

as personal and professional development in a great team.


Last application date: 31/03/2023 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on