Service Development & Governance Lead

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

At ANCS, we're dedicated to advancing the world of maritime automation and navigation systems, ensuring the highest standards of service, innovation, and quality. As a part of the global Wärtsilä network, we leverage cutting-edge technology and deep industry expertise to offer unparalleled solutions in the maritime sector.  ANCS is on an exciting journey as we establish ourselves as a standalone organisation following a divestiture.

This transition gives us a rare chance to redefine and build our HR and People functions from the ground up, with a focus on creating a culture that prioritises employee engagement, well-being, and a connected, inclusive experience. We're looking for passionate product professionals who are motivated to shape our product portfolio and influence the future of our organisation

We are now looking for a Service Development & Governance Expert (m/f/d) to join our team working for a better future.

All ANCS locations in Germany, Denmark, Norway, Italy, The Netherlands or UK are possible locations.

What you will be doing

We are currently looking for a Service Development & Governance Expert to join our Global Service Support and Spares team. This pivotal role will focus on enhancing service delivery through robust governance and the development of innovative service solutions. Reporting to the General Manager Global Service Support and Spares, the successful candidate will play a key role in shaping our service strategies and frameworks.

As Service Development & Governance Expert your work will focus on these key responsibilities:

• Service Strategy Development: Develop and implement service strategies that enhance operational efficiency and customer satisfaction across global markets.
• Governance: Establish and maintain governance frameworks that ensure service compliance with industry standards and organizational policies
• Process description: Assessing and documenting current service procedures and way of working.
• Process Improvement: Identify opportunities for process optimization and lead initiatives to enhance service delivery and operational performance.
• Stakeholder Engagement: Collaborate with cross-functional teams to align service development initiatives with broader business objectives and customer needs.
• Performance Monitoring: Develop and oversee key performance indicators (KPIs) to measure and report on the effectiveness of service strategies and governance practices.

To be successful in this role we expect you to have:

• Bachelor’s degree in Business Administration, Engineering, or a related field; Master’s degree in Business Administration or a relevant field is preferred.
• Strong understanding of governance frameworks and experience in implementing process improvements.
• Excellent analytical and problem-solving skills, with the ability to lead projects and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to influence and engage diverse stakeholder groups.
• For those looking for future opportunity and growth in the position, the capability to coach mentor and develop teams would be an advantage as the medium to long term plans are to grow a functional team.

What We Offer:

• A career in a leading company within the maritime technology sector, committed to innovation and sustainability.
• The opportunity to work with a talented global team and contribute to high-impact projects.
• Opportunities for professional growth and development in a supportive environment.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

Welcome to join us in shaping the decarbonisation of marine and energy!

 

Last application date:  

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.