Technical Support Engineer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience and a winning attitude.

We are now looking for a 

Technical Support Engineer (m/f/d)

to join our team working for a better future. 

The preferred location for the position is in Hamburg, Germany.

What you will be doing 

As a Technical Support Engineer you
 

• ensure customer satisfaction by providing high quality and on-time support enabled by world-class competences in Navigation, Communication or Automation equipment.
• are primarily responsible for handling Technical Requests received from external and internal customers. 
• provide support for installation, commissioning, operation, and maintenance & repair activities worldwide.
• provide input for the product improvement process.
• you participate/perform in Root Cause Analysis and perform expert technical investigations and screening of field service reporting.
• participate/contribute in product development activities.
• provide remote diagnosis of the problem and definition of further steps to be taken to further isolate or remedy the problem
• communicate in a service-oriented way to the customer and, if necessary, to other departments. Where troubleshooting requires it, e.g. Requesting a service technician for on-site diagnostics and troubleshooting
• support service order handlers/coordinators, service partners, field service technicians with technical information, documentation and knowledge.
• Keep track of issues in our ticket system.

To be successful in this role we expect you to have: 

• A degree in electrical engineering, Marine Engineering or equivalent.
• 2-5 years of working experience in a technical design, maintenance or operator environment. Relevant experience with operations and/or installation and maintenance of marine equipment is a strong plus.
• Experience with engineering or field service on Navigation, Communication or Automation equipment is a huge advantage.
• A true team player with a proactive approach and technical reporting skills.
• You are a strong communicator with good organizational and analytical skills.
• Customer focused and service minded attitude. 
• Good communication skills and good command of the English language (both written and verbal).

As an ideal candidate you might also have… 

• Understanding of Salesforce, SAP and Microsoft Office
• An urge to develop yourself thru our trainings program

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Rinus Koppenol, Team Leader Technical Support, through email rinus.koppenol@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!
 

Last application date: 21/05/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.