Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

In this position you will be managing a wide range of international service projects related to the maintenance, repair and upgrades of the engines, gearboxes and propulsion systems of our maritime customers in the northern area of the Netherlands for our office and repairshop in Harlingen. Our customers are mainly ocean-going vessels in the fishery, dredging, cruise, merchant and oil & gas industry.

As a Service Coordinator, you will be challenged with a wide scope of responsibilities from the early order handling in the system, procurement activities and communication towards our customers, suppliers, network stations and colleagues involved in the projects.

Our customers are located in the Benelux, but the projects can be executed all over the world. As a Service Coordinator, you are part of our Service Unit Central Europe. Your location is our office in Harlingen, Friesland.

What are your main tasks and responsibilities?

You manage the full scope of the service projects assigned to you. This means coordinating multiple service jobs simultaneously in a cost-efficient way.
You supervise and instruct the field service specialists assigned to your projects, which could be 20+ persons in total.
You use your solid project management skills to look after the customer satisfaction, monitor the project planning and ensure this will be done within budget.
You create purchase orders in the system and ensure everything is delivered on time at the right locations.
You take care of planning and preparation of your projects and monitor Field Service KPI’s such as margin, work in progress, billable rate, etc.
Manage your projects with clear communication and cooperation between field services, customers, workshops and administration.
Comply with Safety and ISO processes for all personnel, tools and machines to insure safety, accuracy and quality of all services.
You act as contact person for the customer from project kick-off up to the invoice.

What do we expect from you?

You hold a vocational or bachelor’s degree, preferably in a technical or maritime study combined with several years of working experience in a service minded organisation
If you have any working experience in a technical or international working environment, this is seen as an advantage.
Any experience with technical maintenance and Project Management is needed to be able to understand the needs of our customer.
You know how to instruct and guide colleagues in the field.
Independent, creative and pro-active.
You are disciplined, assertive and you have strong communication skills both in Dutch and English, spoken and written
Good knowledge of MS Office, ERP and or Salesforce.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline below, through submitting your application through our career’s portal. We aim to keep you updated on the process all the way.

Last application date: 31/05/2024

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

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