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Havant, GB

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Sales Support Coordinator

Wärtsilä is a world leader in marine technology and has the world’s widest portfolio and service network. We are leading the industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Systems are focusing on the latest and most efficient solutions, products and lifecycle services to support the vision for a safer, better, and more sustainable future for our customers. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?


Sales Support Coordinator (32522)

At Wärtsilä Defence Solutions Limited (WDSL), we enhance the business of our customers by providing integrated systems, packages and products that offer lifecycle efficiency, decreased costs and reduced risks through the provision of reliable and environmentally sustainable products.

As a Customer Service Coordinator (Quotations / Proposals), you will support the sales organisation by taking a focussed responsibility on executing against enquiries for quotations and proposals in a timely manner as per business requirements.

The successful candidate will be based out of our office in Havant, Hampshire United Kingdom.

You will have varied stakeholders you will work with in the role, across multiple function, including design engineering, finance, purchasing, production and the wider Wärtsilä global sales teams. This is a key role that would suit someone with an eye for detail and an inquiring manner, able to build strong relationships both internally and externally, and used to pulling data together from various sources in order to produce the finished quotation.

What do we expect from you?


  1. Proven experience in a customer facing role is essential.
  2. Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
  3. Excellent communicator with strong analytical problem-solving skillset.
  4. Confident in presenting and facilitating meetings.
  5. Innovative mindset.
  6. Strong team player with proven relationship building experience.
  7. Fluent in English, verbal and written.
  8. The job is offered subject to successfully obtaining the appropriate security. clearance (BPSS) Applicants due to the nature of some projects will need to be a UK National.

Main responsibilities of the post are:

  1. Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
  2. Produce supporting documentation to secure internal management approval for the above.
  3. Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.
  4. Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.
  5. Make use of relevant computer software such as Excel, Word and SAP. 
  6. Proactively provide exceptional customer satisfaction.
  7. Proactive approach to achieving and exceeding relevant Customer Service KPIs.
  8. Ensure all procedures/work processes comply with all audit requirements.

Next Steps?

Use the Apply button to submit your profile in confidence for consideration, expectations are for a two-stage process with potential meetings on site during business hours.


Last application date: 04/11/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at