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Helsinki, FI

Function:  Finance & Control
Job Category:  Other

Solution Manager, Customer Service

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?


Wärtsilä global IM (Information Management) integrates Processes, Systems and Information, supporting Wärtsilä’s businesses in developing the operations. Wärtsilä partners with world leading IT vendors and has a competent international IM organisation. For development minded persons, Wärtsilä offers an opportunity to shape the future of its IM environment.


We are looking for a Solution Manager, Customer Service. Wärtsilä offers a lot of challenges and growth potential for people passionate about supporting business with world-class solutions. In the Solution Manager position you will support our solutions and participate in the DEVOPS team continuously enhancing and extending the solutions to fit the business needs. Ideal candidate can work well with architects and developers and can take the needed role in the team, while keeping business objectives and end-users always in the focus. Good understanding of the end users and global business processes help to succeed in this role, but right attitude and sound technical skills are needed.



  • Active work in scrum team working on our field service solutions (e.g. Scrum master role)
  • Guide and assist business process owners to optimize, automatize and industrialize business processes with IT solutions 
  • Manage and be responsible for development and total delivery of solutions during their lifecycle 
  • Support, consult and participate in related development initiatives, share good practices  
  • Manage own area documentation
  • Work in closed co-operation with other IM experts, vendors and business stakeholders. 



  • Education: B.Sc or equivalent in IT or engineering domain 
  • Good self-management skills, capable to learn fast
  • Capable to handling own area and communicate with different interacting teams
  • Proactive, development-minded, independent and goal-focused attitude to work.
  • Good software engineering skills (scrum, devops tools use, turning requirements to designs, usability, service design, test) 
  • Knowledge of Salesforce ecosystem is essential (Salesforce admin certification level skills expected), at least good understanding SAP CS & integration is also seen beneficial
  • Fluent written and spoken English 


Preferred home-office locations for this position is Helsinki, Vaasa or Turku. Work is not tied to specific location.


Please submit your application including your salary request at www.wartsila.com/careers latest on 30th of June, 2021.


Additional information:
Paavo Kotinurmi, General Manager, Customer Operations Services
Mobile phone: +358 40 7652361
E-mail: paavo.kotinurmi@wartsila.com 


Last application date: 30/06/2021

All new Wärtsilä employees in Finland will attend occupational health check, including the drug test/screening. The legislation of the country followed when person is located outside of Finland.

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com