Technical Account Manager

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a Technical Account Manager to join our European Simulation Customer Delivery & Support team of 9, working for a better future. The preferred location for the position is in Helsinki, Finland, but also Portsmouth, UK, are possible locations. We offer the possibility of hybrid work.

What you will be doing

In this position, your work will include to manage key Smart Support accounts and oversee the deployment of Maritime Simulation systems projects. On a typical day, you might be starting with helping our sales team with system design questions for a system upgrade at one of our key customers sites. You then end the day with a meeting with one of our customers, trying to pin down, in a consultative way, how we can better support their operations. You will not be working on this alone, even though the work requires a high level of independence, as you will have support from your Customer Delivery & Support team but also from the Product, R&D and Product Sales functions. We are in the end one team that provides the best overall experience for our customers.

For us to be the best match, we expect you to have 5+ years’ experience in project management in a systems integration environment and experience from working with IT projects, including network, computers, operating systems, and related technologies. As an ideal candidate, you have gained experience from the maritime technology industry and have a degree from a higher technical education; BSc (Hons) or above. For you to succeed in the position, we hope you to have a curious mindset and that you thrive when your work creates value for our customers.

As Technical Account Manager, your work will focus on these responsibilities:

• Account and Contract Management
• Project Management
• Simulator System Design- supporting sales during offering phase with subject matter expertise
• Technical Support and Field Engineering- hands on technical tasks and troubleshooting of simulation systems 

You will shine in this role, when you have:

• Interpersonal skills – verbal and written (English)
• Skills in PC/network installation and commissioning.
• A proactive personality, self-starter able to jump in, ramp up and lead without a lot of oversight or direction.
• A troubleshooting/fault-finding mindset.
• Physical ability to cope with allocated work and traveling up to 40% of the time.

In this role, some travel is required to meet with our customers around Europe. Thus, we hope you to be ready to travel approximately 40%, even though most of the meetings are held virtually.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions please reach out to Diego Leivas, Head of Customer Delivery & Support through email to diego.leivas@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 17/01/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

All new Wärtsilä employees in Finland will attend occupational health check, including the drug test/screening. The legislation of the country followed when person is located outside of Finland.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.