Herndon, VA, US

Function:  Service Delivery
Job Category:  Engineering

Technical Support Engineer

Wärtsilä Energy Storage & Optimization (ES&O) is the leading global energy storage optimizer. Our mission is to deliver integrated energy solutions that build a resilient, intelligent, and flexible energy infrastructure - unlocking the way to an optimized renewable future. By integrating renewables, energy management technology, and storage with traditional energy resources, we reinvent clean energy production from the largest and most complex grids to the most remote and essential microgrids. We play a key role in Wärtsilä’s vision towards a 100% renewable energy future through flexibility, reliability, and integration for a more sustainable world for us all.


Job Summary:

Wartsila's Energy Storage and Optimization business is looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies. The Technical Support Engineer will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customers and internal expertise centers remotely.


Job Responsibilities:

  • Responsible for monitoring all battery sites across the globe

  • Provide remote level-2 support to customers and expertise centers

  • Use proprietary software to remotely evaluate and troubleshoot systems

  • Record and compile data for analysis and assist in related assessment and preparation of reports

  • Coordinate system updates with software teams and customers

  • Respond to support requests when issues are reported to the helpdesk

  • Document all customer requests and repairs performed

  • Notify customers on the status of repairs, warranty claims, software updates, etc.

  • Provide energy storage training to customers and internal colleagues

  • Coordinate with Field Service Engineers on warranty claims and notify warranty claims division of company


Required Qualifications:

  • Bachelor’s Degree in electrical or mechanical engineering or related fields

  • 5 years of experience with electrical hardware or electronics

  • Excellent communication and documentation skills

  • Some international travel required (approx. 5-15%)

  • Experience maintaining customer relationships on multiple projects


Preferred Qualifications:

  • Experience with: Energy storage systems Lithium-ion Battery chemistries Grid-scale renewable energy systems

  • Familiarity with Programmable Logic Control (PLC programming)

  • Familiarity with microgrid controls

  • Familiarity with industrial cooling systems

  • Familiarity with Linux operating systems


Last application date: 11/12/2023 


Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. 


If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.


Successful applicant must be authorized to work in the USA without sponsorship.


A successful candidate will have the ability to travel to other countries.


We look forward to hearing from you. Qualified candidates must apply online: https://www.wartsila.com/careers


Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.  


Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer. 





Nearest Major Market: Washington DC