Customer Support Engineer

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more 125 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

Job Posting Detail

Wärtsilä is leading the transition towards a 100% renewable energy future. We help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems?
 

In this era of innovation and fast changing world of energy, we are constantly on the lookout for high performing, future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to take the next step?

Customer Support Engineer -  Power Plants in the Minnesota and Wisconson areas.

General Responsibilities:

• Assist the Customer’s Site Team in their performance of minor maintenance according to the responsibility matrix described in Appendix 2 of the Service Agreement.
• Be available to participate in the Customer’s daily checks of the applicable Facility.
• Upon Customer’s request, assist the Customer during the days assigned to the specific facility, while ensuring that the Facility is safe and fulfills health and safety requirements.
• Be the main interface during normal working hours to Wärtslä’s technical expertise in an event of troubleshooting for the Covered Equipment.
• Be available to assist with root-cause analysis and with planning and guidance on actions for emergency repairs and Unplanned Maintenance outside Contractor’s scope of Services.
• Assist the Customer’s Site Team in finding, documenting, reporting, and implementing solutions agreed to by the Wärtsilä warranty team for the warranty claims under the Equipment Supply Contract. Also to participate with the customer in the warranty meetings to follow up the warranty claims process.
• Assist in the development and the review of the Customer’s operational plan for the Facility and provide comments and recommendations based on the Customer’s review within thirty (30) Days from receipt.
• Work with the Customer’s Site Team on Performance Improvement Proposals for the Covered Equipment, which shall be reviewed quarterly by the Contractor and the Customer.
• Review the asset diagnostic exception cases raised by the Wärtsilä Expertise Centre together with the Customer’s Representative monthly.
• Provide advice regarding anomalous behavior detected through Expert Insight.
• Participate in daily and monthly meetings with Customer’s Site Team and Customer’s Representative to discuss support needed and to review Expertise Centre Reports and any other reports suggested by the Customer or Contractor.
• Be the Customer’s contact person with the Wärtsilä Expertise Centre.

Last application date: 30/06/2025 

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.

Successful applicant must be authorized to work in the USA without sponsorship.

We look forward to hearing from you. Qualified candidates must apply online: https://www.wartsila.com/careers

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law. Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer. 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.