ESS Lifecycle Supervisor

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

We are transitioning the world towards a cleaner future. By pushing the boundaries of engineering and technology, we make it work. We are always on the lookout for future-oriented talent - want to join the ride?

We are looking for an ESS Lifecycle Supervisor to ensure that the scope of contracts are delivered according to contractual warranty and support their agreements.

Main Responsibilities:

• Arrange service delivery for issues related to Wärtsilä supplied equipment for ES&O installations during the entire Lifecycle Services.
• Assist in handover and kickoff meetings between Project Management, ESS Lifecycle and Agreement Managers, and prepare warranty announcement.
•  Secure quality of claim resolution process within assigned region with clear communication and follow-up on all issues (registered claims).
•  Initiate and support prompt resolution of customer issues by fast and efficient warranty handling including vendor reclaiming together with internal stakeholders (Area Expertise Centers, Energy Storage & Optimization (ES&O) Technical Expertise Center, Agreement and Energy Warranty Services (EWS) teams)
• Initiate and support prompt resolution of customers' issues by fast and cost-efficient way of sending manpower to the site when needed by using own Field Service (FS) Resources, vendors, and sub-contractors.
• Deliver set targets for Customer Satisfaction and Hit Rate as measured through Customer Engagement Management Survey (CEM)
• Completeness and quality of the work performed in accordance with the ES&O Lifecycle Management process.
• Take ownership and ensure trouble-free operation of the supplied equipment for the customer and Wärtsilä.        
• Initiate request to provide access to Wartsila Online services as new customer installations approach commissioning operation date.
• Assist ESS Lifecycle Manager in all duties.
• Ensure that correct warranty data is present in SAP Project Builder on the WBS level and ensure all internal stakeholders maintain data on their responsibility level.
• Minimize agreement and warranty costs for Wärtsilä and customers.
• Support and suggest any improvements needed on the operative agreement and warranty handling process within the North and South American region.
• Monitor and engage with daily agreement management and warranty handling activities, to lead and act when needed.
• Follow Wärtsilä business ethics and rules.
• Support local Houston warehouse ESS activities, if needed.
• There may be occasions that are required to be On-Call to provide 24/7 Support to the Expertise Center and the ESS Remote Technicians.
• Excellent working knowledge of SAP, Salesforce, Microsoft Office Suite, Asana or other PM software, a big plus.
• Main Requirements: SAP Proficient, 3 – 5 years of experience in the supply chain and logistics space.

Last application date: 31/03/2023 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.