Manager Technical Service

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems?
In this era of innovation and fast changing world of energy, we are constantly on the lookout for high performing, future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to take the next step?

About the role

We’re looking for a Manager, Technical Service to lead a customer‑facing technical support team, ensuring high‑quality service delivery and customer satisfaction. You’ll plan and steer day‑to‑day operations, develop people and capabilities, and drive continuous improvement across processes, tools, and ways of working.

What you will do

Lead and develop technical customer service teams: set objectives, monitor performance, coach for growth, and ensure alignment with service standards and customer expectations. I
mplement and uphold service strategies, policies, guidelines, and operating plans to improve quality and efficiency.
Prioritize and allocate resources to meet demand; develop capabilities, technical training, and succession pipelines.
Own key customer relationships as the primary point of contact for escalations; coordinate cross‑functionally to resolve complex issues and enhance the end‑to‑end experience.
Champion a customer‑centric, engaged team culture; drive continuous improvement using data, feedback, and new technologies.
Ensure compliance with applicable regulations and company policies within the service domain.

Required Expereince

5+ years experience in related field
Bachelor’s degree in engineering, technical discipline
Proven experience leading technical customer service or field service operations in an industrial/technology environment.
Strong knowledge of service delivery processes and escalation management; track record improving quality, efficiency, and customer satisfaction.
People leadership: goal‑setting, coaching, performance management, and capability building.
Effective cross‑functional collaboration and stakeholder communication (customers and internal partners).
Continuous improvement mindset; comfortable leveraging data and modern service technologies., or equivalent experience preferred

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

#WärtsiläEnergyStorage

Nearest Major Market: Houston

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