Regional Field Service Planning Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Why do we need this position?

To maintain the growth trajectory of the U.S. lifecycle business, Operation Region North looks to add this position to take the planning phases of services off all Operations Coordinators. This additional position is a COGS position and strengthens the team and services overall. The new Operations Planning Coordinator will focus on maintaining and growing Field Service operations from existing accounts through active collaboration with our Account Manager, Sales Support, and Coordination teams while also working diligently to support our Field Service Engineers. We need to increase focus on customer satisfaction and continue driving our internal teams to ensure the continued growth of EB Services.

Position Description: Regional Field Service Planning Coordinator

Our mission is to lead the world to a 100% renewable energy future. We are now looking for a dynamic high performer to join our fast paced and exciting Energy Business - Regional Operations North Team. We are a SMART technology company that empowers our people to collaborate and shape our markets, so that we can have a sustainable impact on society. Our field service engineers & superintendents are regularly assigned to attend to our customers’ installations for complex equipment installation, commissioning, troubleshooting and repairs for many days or weeks at a time.

Role Purpose:

The Field Service Planning Coordinator is responsible for planning, scheduling, and coordinating field service activities, including engine overhauls and maintenance tasks. This role ensures timely execution of work for both transactional and agreement customers while optimizing resource utilization and maintaining high customer satisfaction.

As a Regional Field Service Planning Coordinator, the main responsibilities will be

• Scheduling & Planning:
• Develop and maintain detailed schedules for engine overhauls and field service activities.
• Coordinate with internal teams to ensure resource availability and adherence to timelines.
• Serve as the primary point of contact for scheduling updates and changes.
• Align overhaul plans with customer operational requirements and contractual obligations.
• Ensure all planning activities comply with safety standards and company policies.
• Performance Monitoring:
• Track schedule adherence and identify improvement opportunities.
• Report KPIs related to planning accuracy, on-time delivery, and customer satisfaction.

Qualifications & Skills:

• Education: Bachelor’s degree in Business Administration, Engineering, or related field (or equivalent experience).
• Experience:
• 2+ years in planning, scheduling, or coordination roles within field service or industrial operations.
• Knowledge of engine overhaul processes is preferred.
• Technical Skills:
• Proficiency in scheduling tools and ERP systems (e.g., SAP, Oracle).
• Strong MS Excel and data analysis skills.
• Soft Skills:
• Excellent organizational and time management abilities.
• Strong communication and customer service orientation.
• Ability to work under pressure and adapt to changing priorities.

To be successful in this role the candidate will have to be:

• • Experienced in Project Management and Planning
  • Detail Oriented and exceptionally organized
  • Fluent in English. Spanish, and/or French is a plus
  • Knowledge of MS Power Point, MS projects, Excel and Word
  • Able to create complex Gantt charts and schedules
  • Ability to read and understand basic Electrical/Mechanical drawings
  • Previous knowledge of Field Service processes such as Commissioning, Warranty, Sales, Training and Customer follow up
  • Communication and listening skills, ability to deal with people of different nationalities and backgrounds
  • Strong ability to delegate, follow directions and work under pressure
  • Ability to create and maintain a positive, motivated environment
  • Understanding of basic financial aspects such as cost, margin, revenue, & rework
  • Able to verify sales quotations for proper job scopes, man hours and costs
  • Strong customer relations skills
  • Motivation to learn and grow professionally
  • Willingness to travel to our customer installations within the North Region (USA/Canada and Caribbean)
  • Flexible and dedicated
  • Drives Wärtsilä Purpose and demonstrates Wärtsilä values
  • Go beyond own role to collaborate and ensure customer satisfaction
  • Focus on Quality, health and safety
  • Operational Excellence mind-set
  • Good knowledge of reciprocating engine types: diesel, natural gas and dual fuel and their auxiliaries
  • Good understanding of power generation process
  • Eager to build and maintain relationships internal and external.

Key Competencies:

• Planning & Prioritization
• Customer Focus
• Problem Solving
• Collaboration

Success will be measured by:

• Kick Off Meeting Involvement/Attendance
• LTI and LTIF
• Work In Progress (WIP)
• FS Rework cost (% of sales)
• Customer satisfaction
• Availability and up time of installations
• Sold vs delivered margin

Last application date: 03/03/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.