Resource Planner, Energy Americas

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Resource Planner, Field Service, Energy

The Wärtsilä Energy Business – North Region team has a vacancy for a Resource Planner, Field Service. As a Resource Planner, you will be responsible for the coordination and scheduling of all field service activities and training assignments for engineers in North America.

Duties and Responsibilities:

• Receive resource requests via Salesforce or common e-mail and allocate engineers as per their profile analysis to field service orders through the Planning Board.
• Support Team Leaders in managing the training, vacation (PTO) and leave requests of engineers, to ensure a good work-life balance among the team.
• Provide the Team Leaders with timely feedback on the performance of engineers.
• Maintain confidentiality of personal details and manage the confidential data platform (CDP) for Field Service Engineers.
• Foster effective communication with internal stakeholders (Sales, Operations, Agreements etc.) in order to meet and exceed company targets.
• Support Operations and Agreement Coordinators with regular feedback from ongoing jobs.
• Prepare and send reports with resource updates/availability to the appropriate teams.
• Contribute to the annual budget preparation, and service forecast evaluations.

Desired Education

• Bachelor’s degree in Business Administration or similar qualifications

Desired Skills and Experience

• A minimum of 3 years related experience
• Understanding of the Field Service process
• Be proficient with process tools such as SalesForce (CRM), Qlikview and Microsoft Office

As an ideal candidate, we expect you to have:

• High integrity
• Passionate about people
• A team play mentality
• A safety-first mindset
• Excellent communication skills (verbal and written)
• Strong organizational skills
• A passion to deliver results and detail oriented

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.