Sales Support Manager - Region North

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are now looking for a Sales Support Manager – Region North to join our team working for a better future.

This is a permanent position based in Houston, Texas, following a hybrid work schedule with 2 days per week in the office. 

What You Will Be Doing 

You will lead a team of Sales Support Engineers within the transactional sales organisation for the Energy business in the Region North. Reporting to the General Manager, Service Sales Region North, you will be responsible for driving long-term profitable growth through strategic planning, operational excellence, and customer-focused proposal management. 

Responsibilities 

• Lead and manage the sales support team, including planning activities, setting goals, and ensuring efficient, high-quality support to the transactional sales function. 
• Oversee the transactional sales proposals process for field services in Region North. 
• Manage quote-to-order processes, ensuring effective quote generation and order processing. 
• Develop and adapt value propositions and winning proposals to meet internal and external customer needs and market developments. 
• Collaborate with regional sales and delivery functions to exceed customer expectations. 
• Ensure consistent proposal tracking, documentation, and quality across all team outputs. 
• Lead CRM data management, sales funnel improvement, and opportunity follow-up. 
• Promote a continuous improvement mindset and cross-departmental cooperation. 
• Serve as a value-added liaison with Business Unit counterparts and other Areas to maintain customer focus and proactive drive. 

Required Qualifications 

• B.Sc. or M.Sc. in Engineering, Economics, Business or a related field. 
• Minimum 3 years in a leadership role, with proven ability to guide teams and deliver results.
• Strategic mindset with long-term business forecasting capabilities.
• Strong planning and execution skills.
• Coaching and team development abilities.
• Excellent communication and stakeholder collaboration.
• Willingness and ability to travel domestically and internationally up to 20% of the time.
• Strong understanding of Wärtsilä’s energy product portfolio and its customer value.
• CRM systems expertise. 

Preferred Qualifications 

• Experience working in a global matrix organisation. 
• Familiarity with field services and transactional sales in the energy sector. 
• Fluency in Spanish. 
• Experience with continuous improvement methodologies (e.g., Lean, Six Sigma). 
• Experience reviewing contracts and terms; familiarity with complex agreements is a plus.  
• Proficient in SAP, with working knowledge of Power BI and QlikView for reporting and analytics. 

Travel Requirements 

In this role, some domestic and international travel is required. Expect to travel approximately 20% of the time. 

Desired Behaviours:

• Strategic mindset 
• Achieving results 
• Making change happen 
• Decisiveness and action orientation 
• Planning and target setting 
• Developing self and others 
• Communication 
• Situational and cultural sensitivity 
• Business and customer focus 

Your Success Will Be Measured By:

• Employee satisfaction and engagement 
• QEHS KPIs 
• Customer satisfaction (NPS) 
• Sold vs. delivered margin 
• Regional sales and order intake 
• Regional sales margin and profitability 

Last application date: 30/11/2025 

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.