Senior Operations Expert

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

Key Responsibilities:

• Monitor Expert Insight for assigned customers daily.
• Work with customers utilizing the Expert Insight case collaboration tool.
• Act as the primary remote technical support for assigned customers.
• Assist customers with documentation including Service Bulletins, drawings, and parts identification.
• Collaborate with other operations team members to monitor and address site performance and technical issues.
• Conduct regular monthly Expert Insight customer calls.
• Collaborate with Agreement Management and technical support to manage customer technical issues.
• Support negotiations for new agreements and renewals as needed.

Qualifications:

• Bachelor's or master's degree in engineering preferred.
• Candidates must have at least five (5) years of field experience working on rotating equipment, preferably reciprocating engines in the energy generation industry but other industries will be considered.

• Ability to translate technical insights into business value for customers.
• Excellent communication and relationship-building skills.
• Passion for making our customers successful.
• Experience with performance guarantees, service agreements, and operational KPIs.

Last application date: 22/10/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

We are not accepting unsolicited submissions from 3rd party recruitment agencies.

Successful applicant must be authorized to work in the USA without sponsorship. We look forward to hearing from you. Qualified candidates must apply online:  https://www.wartsila.com/careers

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law. Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

Effective January 2025, Wartsila companies in the USA will implement a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

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