Service Engineer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Provides technical engineering support and executes field service activities, ensuring high-quality service delivery and customer satisfaction.

Key Accountabilities

1. Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.

2. Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.

3. Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.

4. Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.

5. Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Level Description
Business Impact: Executes tasks with direct impact on customer satisfaction and service quality within own area of responsibility. Knowledge and Experience: Possesses practical knowledge of field service operations and technical expertise in relevant equipment and systems. Innovation and Change: Identifies and implements improvements to service processes based on operational performance and customer feedback. Solves technical issues based on established guidelines. Teamwork and Leadership: Works independently and provides support to peers, contributing to the team's overall service delivery. Communication and Networking: Communicates effectively with customers and team members to resolve service issues and meet operational requirements.

Last application date: 11/03/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.