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Huntingwood, AU

Function:  Service Delivery
Job Category:  Engineering

Technical Support Engineer



Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

We are transitioning the world towards a cleaner future. By pushing the boundaries of engineering and technology, we make it work. We are always on the lookout for future-oriented talent - want to join the ride?



Job Responsibilities:


  • Responsible for monitoring all battery sites across the globe
  • Provide remote level-2 support to customers and expertise centers
  • Use proprietary software to remotely evaluate and trouble-shoot systems
  • Record and compile data for analysis and assist in related assessment and preparation of reports
  • Coordinate system updates with software teams and customers
  • Respond to support requests when issues are reported to helpdesk
  • Document all customer requests and repairs performed
  • Notify customers on status of repairs, warranty claims, software updates, etc.
  • Provide energy storage training to customers and internal colleagues
  • Coordinate with Field Service Engineers on warranty claims and notify warranty claims division of company



Required Qualifications:


  • Bachelor’s Degree in electrical or mechanical engineering or related fields
  • 5 years of experience with electrical hardware or electronics
  • Excellent communication and documentation skills
  • Some international travel required (approx. 5-15%)
  • Experience maintaining customer relationships on multiple projects



Preferred Qualifications:


  • Experience with Energy storage systemsLithium-ion Battery chemistriesGrid-scale renewable energy systems
  • Familiarity with Programmable Logic Control (PLC programming)
  • Familiarity with microgrid controls
  • Familiarity with industrial cooling systems
  • Familiarity with Linux operating systems


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.


This is Wärtsilä


Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our customers unlock the value of the energy transition by optimising their energy systems and future-proofing their assets. Our offering comprises flexible power plants, energy management systems, and storage, as well as lifecycle services that ensure increased efficiency and guaranteed performance. Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world.