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Location(s): 

Istanbul, TR

Function:  Service Delivery
Job Category:  Support Functions

Administrative Coordinator FS

Wärtsilä Shaft Line Solutions enhances the business of its customers by providing integrated systems, packages, and products that are efficient, economically sound, and environmentally sustainable. Being a truly global organization with over 100 years of experience, we have the ability to supply solutions supported by a broad range of products and services during the whole lifecycle of the vessel.

With full end-to-end responsibility, Wärtsilä Shaft Line Solutions are looking for a Field Service Administrative Coordinator to join a global field service organization. The coordinator would be responsible for coordinating the activity of field service engineers located in Europe, and Turkey.

 

General Purpose:
 

  • The Field Service Coordinator is the focal point for contact with customers requiring field service provision.

 

Main responsibilities:
 

  • Receipt and processing of field service inquiries; identifying service requirements, schedules, and locations.
  • Plan activities, resources, spare parts, costs and time schedule for the work order.
  • Diary management and coordination of field service personnel; matching available skilled personnel to jobs.
  • Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.
  • Coordinate personnel when they are assigned on a work order.
  • Act as a contact person for the customer during the work order.
  • Raising internal and external orders for service provisions (spare parts, consumables, freight etc.)
  • Collection of costs and preparation of invoices, timesheet and pay administration for service personnel.
  • Service follow-up; ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPIs.
  • Ensure that the work is executed according to Wärtsilä QEHS guidelines and customer site procedures.
  • Follow-up and report the status of the work order to customers or relevant internal stakeholders.
  • Proactively work to enable cross-organizational cooperation.

 

In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

 

Job Requirements:
 

  • Safety first mindset.
  • Fluent in English with a working knowledge of a second language beneficial (Greek preferred).
  • Experience in a customer-facing role with responsibility for the collation of costs and preparation of invoices.
  • Excellent organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
  • Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
  • Excellent communication skills and well-developed cultural awareness and sensitivity.
  • Proficiency with standard MS tools and experience with SAP would be an advantage.
  • A working knowledge of bookkeeping and commercial administration processes.

 

Questions during the application period
 

For more information about the position, Nail Kose, e-mail: Nail.Kose@wartsila.com

 

 

Last application date: 08/07/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.