Agreement Manager

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are currently looking for an Agreement Manager, Energy Business.  

You will be a member of our Agreement Management Europe team for Energy Business customers.

This position is based in Istanbul, Türkiye, with regular customer visits within the country.

What will you be doing 

• Overall performance of the assigned agreement customers including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the agreement   
• Driving financial, operative and technical performance of customer installations, identification of customer pain points and addressing those with corrective actions
• Secure customer investments and minimize related financial risks and ensure customer profitability by proactively upselling and identifying performance improvement measures

What are my main responsibilities?

• Responsible for building strategic partnerships with assigned customers. Lead joint business development activities with the customers and help customers maximize the return of their investments.
• Know what is important for the customer, what are their specific business drivers and how our offering can help to minimize risks in operations and performance. Identify potential issues to prevent events causing revenue losses. 
• Proactively communicate with the customers to ensure all pain points are identified and all needs are addressed
• Enforce conformance to QHES policies and procedures
• Delivery is following standard operations procedures and global Contract management processes.
• Proactively propose new solutions, performance improvement programs and upgrades to the customers to ensure increased reliability, availability and efficiency of the installation. Ensure that the value of the proposed solutions is understood by the customer and that such products and services are sold and delivered. Coordinate all the internal and external stakeholders to ensure that additional business is properly identified and delivered.
• Ensure all necessary actions are taken to renew and expand the scope of the agreement
• Responsible for making lifetime forecasts and annual budgets/estimations for the agreements 
• Responsible for the assigned agreement action plan, its implementation and target setting

Key KPIs:

• Customer satisfaction 
• Agreement renewal rate 
• Availability and uptime of installations 
• All Contractual performance KPI measures 
• GTV sales for relevant agreements (Contractual + upselling)
• Profitability for relevant agreements including proactive financial planning for the lifetime of the agreement 

What do we expect from you?

• Understanding of Energy business  and interest in developing in the Energy market
• The ability to translate that to tangible actions to capture growth potential in our sales and operations 
• Uncompromised customer service mindset and willingness to go the extra mile for our customers
• Deep knowledge of services organization and way of working, strong knowledge of our lifecycle solutions portfolio and expertise provided through our Contract Management function and coordination between the stakeholders
• Inspirational change leader with the ability to engage and promote others to take action
• Strong influencing skills combined with a large internal network
• Drives results with excellent planning and execution skills
• Experience in Sales / Contract Management in a demanding leadership environment  
• Flexibility to support Engine based power plant according to future business needs
• Ideal candidate has an BSc or MSc degree in Engineering or Business
• Fluent written and spoken English and Turkish

Why you and us 
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.  
 
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?  
 
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

Welcome to join us in shaping the decarbonization of marine and energy!

Last application date: 16.05.2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 
 

#wärtsiläenergy