Field Service Operation Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking now for a FIELD SERVICE OPERATIONS COORDINATOR to join our dynamic, fast-paced Field Service team for Energy business. The desired location for this position is Turkey Istanbul FS office. 

The ideal candidate has degree in Mechanical Engineering or similar experience, Wartsila product knowledge and experience in coordination of Field Service activities and resources.

As a FIELD SERVICE OPERATIONS COORDINATOR, you will focus on these responsibilities:

• Coordinate standard Field Service work orders.
• Plan activities, resources, spare parts, costs and time schedule for work order.
• Job finalization with Customer, internally check with cost-margin calculation
• Job invoicing with Administrative people and follow up
• Coordinate technical people when assigned on a work order.
• Manage operative daily activities locally within assigned responsibility.
• Providing necessary information and study with Sales 
• Cooperate and interact with relevant internal stakeholders.
• Work follow up with internal-external and project business and finalization
• Act as contact person for customer and internal stakeholders during the work order.
• Follow-up and report the status of the work order to customer or relevant internal stakeholders.
• Maintain tools under own responsibility in good condition, carrying out assigned tool's preventive maintenance as per specifications.
• Ensure that the work is executed according to Wärtsila Quality, Health, Safety and Environmental guidelines and customer site procedures.
• Work in accordance with business and all Wärtsilä guidelines.
• Comply with the management system accordingly to what has been implemented locally for her/his position.
• Perform all activities needed to reach the objectives of the position and comply with the orders, instructions, values and company policies applicable as employee and/or the position.

To be successful in this role, we expect you to have these skills:
  General 

• Communication skills
• Cost awareness & effectiveness 
• Cultural knowledge
• Teamwork skills
• Wartsila Quality, Safety & Environmental skills 
• SAP skills
• Purchasing and follow on Wartsila internal process 
• FS and Sales internal process – CRM
• Knowledge mobility process or use, Wartsila internal process 
• Health and Safety follow up, Wartsila internal process
• Competence and Skill follow up, Wartsila internal process 
• Ability to communicate in Turkish and English, both written and verbal

Professional 

• Contractual skills 
• Customer understanding
• Deliver solutions to Customer, process & tools Installation operation, maintenance and repair 
• Technical communication 

 
  Management & Leadership 

• Change Management 
• Communication 
• Administrative skills 
• Problem solving 

    Education 

• Mechanical engineer, Marine ocean-going engineer or similar
• English (A2 or higher) 
• Driving Licence
• Not affiliated with the Military

Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.  We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 31.12.2023, through submitting your application through our careers portal. We aim to keep you updated on the process all the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Ronny Nyberg, General Manager, Field Service Operations, Europe, ronny.nyberg@wartsila.com, with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).  Please apply by 31.12.2023 at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 31/12/2023 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.