Istanbul, TR

Function:  Service Delivery
Job Category:  Engineering

Workshop Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?


We are now looking for a Workshop Coordinator to join our Workshop Turkey team working for a more sustainable future through. The position is Permanent. The preferred location for the position is in Istanbul, Turkey and preferably close to Tuzla.


What will you be doing

In this position, your job will include continuous monitoring of the entire service workflow, such as work in progress in the workshop, planning of future work, and planning of order tracking in CRM, implementation of the Wams system, our working hours start at 08:00 on weekdays and end at 17:00. As you will have the support of a large global network and local workshop manager, you will not work alone, although the job requires a high level of independence.

For us to be the best match, we expect you to have graduated from departments such as Naval Architecture and Marine engineer / Mechanical engineer & Similar high technical capabilities and experienced in 2/4 stroke engine maintenance and if additional ability like 5S Kaizen system, machining skills would be welcome. For you to succeed in the position, we hope you to have technical background and ability to use measure instruments competences and occasionally proactive at service process.


As Workshop Service Coordinator, your work will focus on these responsibilities:

• To be communicated to other parties or customers both verbally or by reports.

• Install base and configuration Information is kept up to date and is readily available to the business.

• Administration of service planning, service request scheduling and spare parts requests from customers and global network, including tracking details for invoicing..

• Coordination of all planned maintenance activities with customers and service team.

• Ensure all service reports are submitted and reviewed within determined timelines.

• Defining the points of lack of quality and potential for rework, informing the workshop manager and necessary technical responsible person at this point.

• Ensure technical enquiries and escalations are forwarded to the appropriate area within the department

• To create service invoices and service maintenance contracts in CRM and SAP.

• Will work in harmony with the field service coordinator, will support him continuously and will be able to take his place for a short time when necessary.

• Assist in the development and correct application of repair procedures across multiple product lines in the workshop.

• Be engaged 5S projects and process improvements in all areas.

• Participate in weekly planning meeting and positive participation in daily work schedule board meetings and create improvement initiatives.

• Authorization to stop work in the workshop, according to 5s and quality related issues.


To be successful in this role, we expect you to have:

- Minimum Bachelor's degree in Engine watch keeping engineer, Shipyard engine repair team engineer or other related field.

- Having an engineering degree and technical experience and minimum 5 years of experience.

- Will not hesitate to take an active hands-on role, although this will rarely or never be required in this job position.

- Technical background/Skills.

- Service-oriented and understand the importance of identifying customer needs.

- Good communication skills.

- Written and spoken English fluently.

- Knowledge of SAP, CRM and similar tools,

- Ability to actively use Microsoft Office programs

- Having done his military service for a male candidate.

- Residing in the Anatolian side of Istanbul and preferably close to Tuzla,


In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.


Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?


We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. “The work in our team offers a wide range of interesting projects and we truly have a great team spirit. We hope to find a team member who shares the same passion we have, and we are excited to get our new team member onboard.

In addition to the core team, you will be working closely All technical team ,Workshop senior engineer, Workshop quality engineer and Workshop manager.


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 11.06.2023, through submitting your application through our careers portal.


Are you still wondering if you should apply and would like to get something clarified? Please reach out to Ozgur YALÇIN (Workshop Manager, Turkey): ozgur.yalcin@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).


Please apply by 11.06.2023 at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 11/06/2023 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com