Expert Technical Service

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

What you will be doing

• Analyze with adequate conclusions and recommendations (reports) for how to solve technical problems of the customer.
• Report the related work progress to relevant stakeholders.
• Technical Support to internal Service Sales, Operation Support etc, Field Service, warranty etc. and external customers based on requests and (future) demands for 4-stroke and auxiliaries.
• Visit sites when deeper product, system and/or performance analysis is needed.
• On-site advanced troubleshooting, diagnosis and RCA.
• Support internal sales team with technical discussions and meetings on technical topics with customers.
• Participate in introducing new products, testing and follow-up of the products.
• Stay updated on new product, bulletins, field test, etc.
• Provide input for the product improvement process, Service Bulletins, TS documentations
• Perform and participate in Root Cause Analysis accordingly, even on multiple/complex issues: mechanical, electrical, auxiliaries, having system overview.
• Perform product improvements for non-portfolio products.
• May act as a trainer in special expertise area including e.g. performing training.
• Analyse field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.
• Acquire know-how within own technical expert area.

To be successful in this role, we expect you to have:

• Education: Diploma in Mechanical/Marine Engineering with minimum 15 years or BE Mechanical/Marine Engineering with
• minimum 10 year of experience
• Strong knowledge on W32, Vaasa 32, W34DF/SG W46DF/SG/F, W50DF/SG etc. and Knowledge on classic engines (Stork TM & SW, Bolnes, Nohab and GMT) & Sulzer ZA40 /ZA40S.
• Have extensive knowledge of data analytics & troubleshooting
• In-depth understanding of operations/maintenance management procedures.
• Excellent organizational and multitasking abilities
• Ready to travel domestic & overseas as per requirement
• Indonesian language

​Other desired Skills:

• Excellent communication and audit/ investigation report writing skills
• Communication and Interpersonal Skills
• Problem Solving & decision-making Skills
• Reporting & Analysing Skills
• MS Office
• Team Work Skills
• An analytical mind with problem-solving skills.

Position location: Jakarta

Why you and us 

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.  

Please apply by  20/03/2025  at 23:59 Indonesian Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

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Last application date: 20/03/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.