Share this Job
Primary Location: 

Japan - Tokyo, JP

Function:  Contract Delivery
Job Category:  Other

Agreement Manager, Energy Business

Wärtsilä is leading the transition towards a 100% renewable energy future. As an energy system integrator, we – Wärtsilians - understand, design, build and serve optimal power systems for future generations. Our solutions provide the needed flexibility to integrate renewables and secure power system reliability. We support our customers over the lifecycle of their installations with services that enable increased efficiency and guaranteed performance. Did you know that Wärtsilä has 72 GW of installed power plant capacity in 180 countries around the world?

In this era of innovation and fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Want to join the ride?

We are currently looking for a
Agreement Manager, Energy Business Japan 
You will be a member of our Energy Services Regional Operations North & East Asia team and a key person in our organization to drive service business growth for our rapidly increasing installed base. Preferred location for this position is in Tokyo, Japan.


 Accountability :
-    Commercial and overall performance of assigned agreements including renewals, upselling, and lifecycle margin
-    Operative and technical performance of customer power plants, identification of customer pain points and addressing those with corrective actions
-    Identify performance improvement measures
-    Customer satisfaction
-    Collecting receivable in a timely manner


Main responsibilities:
-    Build and maintain strategic partnerships with assigned agreement customers
-    Understand what is important for assigned agreement customers, what are their specific business drivers and how our offering can help to minimize risks in operations and performance
-    Proactively communicate with assigned agreement customers to ensure all pain points are identified and all needs are addressed
-    Proactively propose new solutions, performance improvement programs and upgrades to assigned agreement customers to ensure increased reliability, availability and efficiency of power plants
-    Identify potential issues to prevent events causing revenue losses.
-    Ensure trustable estimations / forecasts according to lifetime as well as annual budgets / estimations and comply with contractual obligations.
-    Cross collaboration with Contract Support Centre as well as local field services team.
-    Maintaining customer related data in CRM. 
-    Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned agreement customers in order to improve customer satisfaction.

- Plan, lead and manage operation and maintenance activities at the plant and assigned team.
- Ensure that the performance targets of the plant are reached according to the contract.
- Ensure competent resources and competence development within assigned team.
- Ensure that the condition of the plant and equipments are according to applicable guidelines and policies and take corrective actions when needed.
- Ensure that the work is executed at plant according to Wärtsila Quality, Health, Safety and Environmental guidelines and customer site procedures.
- Implement Contract Management action plans, processes and guidelines in the assigned responsibility area.
- Prepare reports, plans and budgets as instructed by the Contract Manager.
- Identify and actively seek to improve operational and maintenance reliability and availability of the plant.
- Develop the operation and maintenance working routines at the plant.
- Maintain good internal and external stakeholder relationships.


General Skills :
-    Solid presentation as well as communication skills and customer relations
-    Strong negotiation and interpersonal skills
-    Open mind & characteristics
-    Be excited about challenges
-    Japanese business culture knowledge
-    Fluent written and spoken Japanese and English

Professional Skills :
-    Solid financial understanding and cost/revenue/margin planning
-    Ability to focus on right things, take ownership and make things happen;
-    Be passionate when it comes to energy efficiency and environmentally friendly solutions
-    Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders


Education :
-    Ideal candidate has an BSc or MSc degree in Engineering or Business



Experience :
-    Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders


What do we expect from you?
Desired Behaviours:

Achieving results
Making change happen
Decisiveness and action orientation
Planning and target setting
Developing self and others
Situational and cultural sensitivity
Business and Customer focus


Professional Skills /Contract Delivery 
Contract Management process knowledge
Contract Management tools
Contract Mgmt target setting & reporting
Contract Planning
Contract Portfolio Management
Contract knowledge
Customer understanding (CD JF) 
Cyber security
Fuel, lube oil and water management 
Maintenance management 
Operation management 


Professional Skills /Technical skills 
Electrical systems 
Engine Control Systems 
Engine knowledge 
Inventory & tool keeping knowledge 
Performance and Trend analysis 
Scheduled maintenance 
Technical drawings and flow charts 
Trouble shooting 


Professional Skills /Technical skills (common) 
Auxiliary system knowledge 


What we offer you
We highly care for employability of all our employees and employees are encouraged to take the opportunity to further develop their talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent terms of employment and promote a healthy work-life balance. We foster openness, respect and trust. If you feel excited about being part of a dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receiving your job application, together with a Curriculum Vitae. We hope to hear from you before the last application date 2020/7/31, through submitting your application in our careers portal.

We aim to keep you updated on the process all the way and want to share the timeline for the recruitment process with you, so you know when you can expect to hear back from us:
Reviewing applications until 2020/08/14 
Interviews JUL - AUG/2020

We hope that you would be able to start latest on Sep 1st, 2020.

Last application date: 14/08/2020

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com


Wärtsilä in Japan employs 200 Wärtsilians. To get to know more about Wärtsilä in Japan, visit our homepage on https://www.wartsila.com/jpn

Reference materials: