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Primary Location: 

Germany - Hamburg, DE

Function:  Service Delivery
Job Category:  Digital Technology and Open Innovation

Digital Data Support Specialist

Welcome to Wärtsilä!


We are looking to recruit a Digital Data Support Specialist as soon as possible for our Transas business unit in Wärtsila Voyage Solutions.


What are your main tasks and responsibilities?


Order Support

  • Tailored Chart selection
  • Flat fee verification against fair usage policy
  • Price calculation
  • Order optimisation
  • Order processing


License Management

  • License synchronisation between external and internal distribution systems
  • License infromation update
  • Handling of user accounts


Customer Support

  • Attend to customers request (through calls, emails, IDS)
  • Problem analytics
  • Second level troubleshooting of Digital Data products on company hardware
  • Second level troubleshooting of Digital Data products on third Party hardware (Standalone PC, SAM Ecdis, JRC Ecdis, FURUNO Ecdis etc.)
  • Collaboration with third level internal and external customer support organization for problem resolution (escalation)
  • Website navigation
  • Newsletter preparation
  • Onbarding, outrolling of initial licenses software tools, guides and contacts



  • Creation and verification of knowledgebase articles
  • Creation and verification of customer guides
  • Analysis, draft, improvement and description of business processes
  • Create documentation in support of new products / agreements
  • Attending internal and external product trainings and webinars
  • Providing internal product trainings and webinars
  • Supervising digital data support executives
  • Supprting Sales department in quotations and questions
  • Handling of user accounts


What do we expect from you?


  • Preferably you hold a Masters or Bachelors degree in a related discipline
  • First experience in handling digital data, work experience in customer support services will be beneficial
  • Excellent Communication skills - good command in English (oral and written)
  • Customer focus - you put the customer first
  • you are result-oriented and a team worker
  • you have at least basic skills of Microsoft Office package


What we offer you


We highly care for employability of all our employees hence employees are encouraged to utilize the variety of training activities, learning solutions and self-study materials. The opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect and trust. The culture can be described as down to earth and decisive.


We drive an inclusive corporate culture by respecting diversity. Success requires a mix of employees - diversity in nationality, gender, age, personality and educational background.


If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receive your job application, together with a Curriculum Vitae.


Last application date: 23/08/2019


This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at