FS Coordinator

We are looking for a Service Coordinator, a local point of contact with customers and internal stakeholders in the delivery of Field Services (FS) & Workshops (WS) for Marine Power. Service Coordinator is part of a team managing the daily activities and schedules of MP Parts & Field Services team located in Taiwan. In this position Service Coordinator will be reporting to the FS Operations Manager. This position will be located in Kaohsiung, Taiwan.

About the Position:
Service Coordinator

Your role will include the following accountabilities:

• Responsible for the successful coordination relating to FS&WS jobs.
• Attend in offer reviews, ensure proper handover from Sales Proposal team.
• Close cooperation with Resource Managers assigning engineers to jobs.
• Act as contact person for the customer during the work order, interact with relevant internal stakeholders.
• Liaising with customers to coordinate detailed schedules, parts, tools, authorizations and permits, and to formalize service bookings.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Lead and coordinate Field Service activities, including work scopes, personnel, tools, spare parts, schedule, costs, etc.
• Issue Tech Requests when applicable.
• Implement service follow-up, ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.
• Identify and implement improvements through cost efficient means.
• Review revenue/cost before invoicing, maintain KPI of the jobs on hand.
• Continuously stay up to date with company policies and guidelines.

To be successful in this role, you should have:

• Safety-first mind-set.
• Technical background related to Marine Engineering especially 4S Engines with FS experience is desirable.
• Good communication skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Proven teamwork skills and the ability to adjust and re-plan in dynamic situations.
• Good cost awareness & effectiveness.
• Strong ability to delegate, follow directions and work under pressure.
• Good MS tools skills.
• Fluent in Mandarin & English.
• College degree or above.

In addition, as an ideal candidate we expect you to:

• Drive Wärtsilä Purpose and demonstrate Wärtsilä values.
• Understand the value of collaboration and benefits it brings.
• Be recognised as a leader with the ability to build high performing teams based on trust.
• Have high integrity, listen with good intention, appreciate feedback and support people to grow.
• Create clarity on direction and inspire people to take an action towards future goals.
• Enjoy creating clear business value with a goal-oriented mind-set.
• Drive results with excellent planning and remove obstacles for the success of our employees.
• Feel accountable for business impact and act to adjust when performance is not as expected.
• Develop an organization with high passion and drive - while making sure that it is fun doing business.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline of 17th May 2024 by submitting your application through our careers portal.

Please apply by 17th May 2024 at 23:59 Taipei Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Livia Chen, HR Manager (livia.chen@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 17/05/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.