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Kaohsiung, TW

Function:  Engineering
Job Category:  Engineering

Technical Support Engineer


Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

We are transitioning the world towards a cleaner future. By pushing the boundaries of engineering and technology, we make it work. We are always on the lookout for future-oriented talent - want to join the ride?


Job Summary:


Our client, a sustainable energy company is looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies. The Technical Support Engineer will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customers and internal expertise centers remotely.



Job Responsibilities:


  • Responsible for monitoring all battery sites across the globe
  • Provide remote level-2 support to customers and expertise centers
  • Use proprietary software to remotely evaluate and trouble-shoot systems
  • Record and compile data for analysis and assist in related assessment and preparation of reports
  • Coordinate system updates with software teams and customers
  • Respond to support requests when issues are reported to helpdesk
  • Document all customer requests and repairs performed
  • Notify customers on status of repairs, warranty claims, software updates, etc.
  • Provide energy storage training to customers and internal colleagues
  • Coordinate with Field Service Engineers on warranty claims and notify warranty claims division of company



Required Qualifications:


  • Bachelor’s Degree in electrical or mechanical engineering or related fields
  • 5 years of experience with electrical hardware or electronics
  • Excellent communication and documentation skills
  • Some international travel required (approx. 5-15%)
  • Experience maintaining customer relationships on multiple projects
  • Must be fluent in English and Mandarin



Preferred Qualifications:


  • Experience with: Energy storage systemsLithium-ion Battery chemistriesGrid-scale renewable energy systems
  • Familiarity with Programmable Logic Control (PLC programming)
  • Familiarity with microgrid controls
  • Familiarity with industrial cooling systems
  • Familiarity with Linux operating systems


Why you and us


You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.


If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application. bhb


We look forward to hearing from you. Qualified candidates must apply online:


A successful candidate will have the ability to travel to other countries.


Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. The spread of COVID when working in customer facilities and project sites can lead to costly site shutdowns, for which Wärtsilä could be deemed financially responsible. Many local government authorities require proof of vaccination to enter the state or country, and many of our customers require proof of vaccination to be on a project site. In line with legal regulations Wärtsilä has implemented a COVID-19 policy on vaccination and testing to reduce the risk of transmission on Wärtsilä premises. Wärtsilä strongly encourages all employees to be vaccinated to protect themselves and other employees.