Coordinator, PCM

We are now looking for a PCM (Parts Coordination Management) Coordinator, Parts Services, Marine Power to join our Parts Coordination Management (PCM) Team. The Parts Coordination Management (PCM) handles the Spare Part quotations and orders for the Marine & Energy customers. We offer a high-quality working environment where you'll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers' requirements. In this position, you will be accountable for processing internal and external customer’s spare parts requests in a timely manner aligned with customer´s expectations

What will you be doing:

As PCM Coordinator, Parts Services, Marine Power, your work will focus on these responsibilities:

• Act as contact for spare parts quotations, orders, deliveries and non - conformities.
• Act as a link between customer and the various departments involved in the spare parts delivery process.
• Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements.
• Ensure highest level of quality and response time for quotes and orders.
• Ensure correct customer master data and handling instructions are used when processing quotations and orders.
• Actively follow-up the order book with the sales team.
• Liaise with Sales about the content and terms of the offerings.
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
• Follow up with internal stakeholders on quotations and deliveries according to agreed process.
• When needed off hour support for spare parts (24 hr service).
• Set up and promote OB follow up meetings with Sales Team.
• In case of having an assigned expertise, ensure the transfer of knowledge within the teams and escalate the issues that may arise.
• Build profitable customer relationships in order to provide feedback and valuable information.

To be successful in this role, we expect you to have:

• M. Sc. Or B.Sc degree (technical or commercial)
• Experience in working in international environment and knowledge in logistics / supply chain
• Fluency in English and Japanese language
• Strong Communication and Customer service skills
• Teamwork skills and Cultural knowledge
• Motivated to learn and grow professionally
• Workplace ICT equipment and applications; SAP knowledge preferable
• Logistics and Inco-terms understanding

Seen as an advantage:

• Advanced knowledge of Marine business.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.
 

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 30/04/2023 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to, Talent Acquisition Specialist Hyunjoo Kim (hyunjoo.kim@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Please apply by  30/04/2023 at 23:59 JST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 30/04/2023 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.