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Primary Location: 

Kobe, JP

Function:  Service Delivery
Job Category:  Other

Field Service Coordinator

"-Coordinate and plan single and/or standard Field Service work orders according to contract and customer requirements as well as quality, health, safety and environmental and cost targets.
- Ensure that the work is executed according to Wärtsilä Quality, -Health, Safety and Environmental guidelines and customer site procedures.
- Plan activities, resources, spare parts, costs and time schedule for the work order.
- Coordinate people when they are assigned on a work order.
- Act as contact person for customer during the work order.
- Interact with relevant internal stakeholders.
- Follow-up and report the status of the work order to customer or relevant internal stakeholders.
- Ensure customer satisfaction in all activities.
- Ensure internal systems are updated.
- Ensure work order will be invoiced in time. 


English, third language is a plus


Information Management:
-MS Office tools
-IM applications and IM tools


-Technical skills (knowledge of our Wärtsilä products), from the field or equal is an advantage
-Cost awareness & effectiveness
-Communication skills & customer relations
-Teamwork skills
-Ability to deal with people of different nationality.
-Ability to work under pressure
-Flexibility (availability during weekends and holidays)


BS degree + 1 year of related experience, or AS degree and 2 years of experience, or High School Diploma /Technical / Vocational school (preferably Marine, Mechanical) + 2 years of experience.

-Mechanical  or elec. engineer on Engine  \ Propulsion
-Advantage of  SAP experience



Last application date: 31/08/2019


This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at

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