Product Support Engineer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

We are now looking for a  

Product Support Engineer

to join our team working for a better future.  The preferred location for the position is in Leicester, UK. 

What you will be doing  

This is a Marine Service Engineer role in which the main objectives are to repair our marine sensors and provide technical assistance as part of the Global Support Team, but also to develop new markets and customers for Guidance's marine product portfolio.

The role is based in our Leicester office and while much of our current customer base in based in this region, the new market development aspect of the role will likely involve travel.

As Product Support Engineer, your work will focus on these responsibilities:  

• Troubleshooting, repair, upgrade and maintenance of Guidance Marine position reference products from a hardware and software perspective. This will be done both in our workshop and at customer sites including on offshore vessels.
• Providing remote technical assistance to offshore vessels as part of our Global Support Team.
• Assisting the Business Development and Engineering teams with bringing new products to market. This will include installation of equipment and offshore trials.
• Accurately document and report on repairs activities supporting Repair Case management and the RMA process. This will include, creation of initial repair evaluation reports, providing quotation information to customers, completing repair and test reports and maintaining repairs system database. Timely reporting of accurate information is crucial to this role to enable the provision of an efficient repairs service and to agree priorities with the Service Manager.
• Repair methods and work instructions will need to be developed and maintained for all products in line with ongoing product development and defined accurately to deliver a clear repair strategy for each product returned relative to age and condition.

To be successful in this role, we expect you to have:  

• Confident in the assembly and test of mechanical and electronic equipment.
• Experience of equipment testing, electronics programming, recording and basic analysis of test data, electronic board level assembly and fault finding.
• Ability to read mechanical and electrical drawings and schematics. 
• Ability to provide a positive contribution to continuous improvements and be responsible for elements of the improvement process.
• High attention to detail.
• In terms of travel predominately 3-5 days travel away during a trip from the Leicester base is usual.
• The team does operate and on call customer technical support rota for weekend cover via email (Saturday and Sunday 0800-2000) which additional premiums are paid

Why you and us?  

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.  

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?  

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.  

Contact & next steps  

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.  

For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email jess.baxter@wartsila.com with any questions related to this position (NO AGENCIES - Only for questions from direct job applicants, applications through email will not be recorded or responded to).  

Welcome to join us in shaping the decarbonisation of marine and energy! 

Last application date: 18/10/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.