Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Field Service Coordinator 

We are always on the lookout for a talent with a growth mindset – are you the one? 

We are looking for a Field Service Coordinator with a main responsibility in managing full lifecycle support from project conception to completion, acting as key in providing an efficient and reliable service, maintenance, and repair network.

You will be accountable for meeting the specific performance targets allocated to the function by the Operation Manager monitoring the performance of these targets and taking appropriate action to maintain performance, with support and assistance from other colleagues as necessary.

You will be part of the fast-moving developments in the exciting and dynamic maritime world and will become an integral part of our team.

For us to be the best match, we expect you to have understanding in lifecycle support and experience from working with Field Service. As an ideal candidate, you have gained experience from Field Service and knowledge of Maritime.

The preferred location for this position is in Limassol, Cyprus.

Your role and responsibilities 

As a Field Service Coordinator your work will focus on these responsibilities:

• Responsible for the successful coordination relating to FS&WK activities.
• Ensure that the work is executed according to Wärtsilä QSHE guidelines and customer site procedures.
• Lead and coordinate complex Field Service activities, including personnel, spare parts, costs, and delivery time.
• Diary management and coordination of field service personnel; matching available skilled personnel to jobs.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.
• Coordinate personnel when they are assigned on a work order.
• Service follow-up; ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.
• Act as contact person for the customer during the work order.
• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.
• Follow-up and report the status of the work order to customer or relevant internal stakeholders.
• Collection of costs and preparation / issuing of invoices (end to end process).
• Identify and implement improvements through cost efficient means.

Requirements for the position 

• Safety-first mind-set.
• Technical university education with recognized qualifications, subsequent work and relevant vocational qualifications beneficial.
• Recognised Engineering qualification, or equivalent experience.
• Experience in a customer-facing role with responsibility for the collation of costs and preparation of invoices.
• Excellent customer understanding and empathy, combined with a strong commitment to delivering excellent customer service.
• Excellent organizational skills.
• Understanding of fundamental financial aspects such as cost, margin, revenue, & rework.
• Proficiency with standard MS tools.
• Ability to work under pressure.
• Fluent in Greek & English.
• Military service completed.

As an ideal candidate you might also have… 

• A technical background, preferably within a service position is desirable but not essential.
• Experience with SAP would be an advantage.
• Ability to provide monthly forecast based on operations orderbook.
• Excellent communication skills and well-developed cultural awareness and sensitivity.
• Ability to solve problems effectively.
• Structured, good attention to detail and self-motivated.
• Team working skills and the ability to adjust and re-plan in dynamic situations.

In this role, some travel might be required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.

Why you and us? 

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. 

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. 

Contact & next steps 

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.

In case of any questions, reach out to Dimitris Anastasopoulos, Operations Manager Greece, at dimitris.anastasopoulos@wartsila.com. 

Last application date: 13/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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