Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are looking for a Field Service Coordinator with a main responsibility in managing and coordinating the maintenance operations of our Field Service department.

The preferred location for this position is in Marseille, France.

Your role and responsibilities 

As a Field Service Coordinator, your work will focus on managing international service projects related to maintenance, repair, and upgrades of customer assets. You will plan the activities, schedule the resources – human and materials, coordinate the work execution and establish the invoice of the performed activity.

In this position, you are monitoring the project, and you are in charge to make sure that Safety, Quality and Environmental processes and rules are applied. You are responsible for the margin of your projects.

You are the main point of contact of our customer, and as such you are piloting the communication internally and externally. You are establishing a financial, technical and logistical balance sheet of the project, to enhance and share internally our return of experience.

Your main responsibilities will be:

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
• Coordinates multiple service jobs simultaneously.
• Support field service personnel when they are assigned on a job and take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Plans and prepares projects, monitoring Field Service KPIs.
• Acts as the contact person for customers from project kick-off to invoicing.
• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
• Promote effective communication with other departments (technical Service, Sales proposal, Sales, Contract and Project Management etc.) to, according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow-up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
• Follow-up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendors invoices.
• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.
• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer procedures.

Requirements for the position: 

• Mechanical Knowledge (i.e. technical School with Field Service Engineer experience, or bachelor’s degree in engineering).
• Technical understanding of marine products and services, and/or internal combustion engines is a plus.
• Experience in project management.
• Easy with standard office software, and ideally skilled on SAP & Salesforce. 
• Strong interpersonal skills to communicate daily with many different internal and external stakeholders.
• Previous experience in people management.
• Strong problem-solving skills and the ability to work under pressure.
• Good organizational and multitasking abilities.
• Excellent customer service skills.
• Fluent English.

Why you and us? 

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. 

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. 

Contact & next steps 

Submit your application before the deadline through our Careers portal. Applications received through email and recruitment agency will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline. 

In case of any questions, reach out to Thierry Reiss, Field Service Operations Manager France at thierry.reiss@wartsila.com.

Last application date: 11/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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