Technical Support Specialist

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

This position follows a hybrid work schedule, requiring in-office presence twice per week. Additionally, the role includes on-call responsibilities Monday through Friday, with weekend coverage shared on a rotating basis among team members. 

As Technical Support Specialist your work will focus on these responsibilities: 

• Provide technical support to customers during service, commissioning and operation of our products throughout the product’s life cycle. 

• Participate in the team’s duty roster, ensuring 24/7 Technical Support availability by phone and email. 

• Analyse, troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely. 

• Make use of the product documentation and Wärtsilä Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s). 

• Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s). 

• Decide for Field Support when solving an issue remotely is not feasible or appropriate. 

• For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite. 

• Participate in vessel visits as needed for familiarization training. 

• Partner up with RMA to handle and technically approve Warranty Returns. 

• Follow the applicable processes and procedures relevant to your role and responsibilities. 

• Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards. 

To be successful in this role, we expect you to have:

• A Diploma/Degree in Electrical/Electronical/Maritime Engineering, or closely related field. 

• Background in a Marine Navigational or in computer technology environment. 

• Familiarity with ECDIS (Electronic Chart Display and Information System), digital charts, nautical publications, and routing software is highly desirable, though not required. 

• Excellent verbal and written communication skills in English; additional Spanish language a plus. 

• Passion for excellent customer service and customer focus and to work independently. 

• A result-orientated individual who likes to build relationships. 

• Good time management and organisation skills - able to effectively manage the workload by periodisation and coordination. 

• Able work effectively and efficiently independently and as part of a team. 

• IT literacy required. 

Last application date: 08/10/2025 

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.