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Location(s): 

Melbourne, FL, US

Function:  Service Delivery
Job Category:  Support Functions

Technical Support Specialist

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

 

Wärtsilä is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?


Are you customer focused and enjoy building effective working relationships? Do you enjoy working as part of team to deliver exceptional technical customer support? Then this opportunity is for you!

 

We are seeking a passionate Technical Support Specialist to join our Customer Support teams on a permanent basis at our office in Melbourne FL.

 

As Technical Support Specialist your work will focus on these responsibilities:
 

  • Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the product’s life cycle
  • Participate in the team’s duty roster, ensuring 24/7 Technical Support availability by phone and email.
  • Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely.
  • Make use of the product documentation and Wärtsilä Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s).
  • Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s).
  • Decide for Field Support when solving an issue remotely is not feasible or appropriate.
  • For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite.
  • Undertake investigations and Field Support on Vessels, when required.
  • Partner up with RMA to handle and technically approve Warranty Returns.
  • Follow the applicable processes and procedures relevant to your role and responsibilities.
  • Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards.

 
To be successful in this role, we expect you to have: 

  • A Diploma/Degree in Electrical/Electronical/Maritime Engineering, Certification in Computer Technology or similar field and relevant background.
  • Background in a Marine Navigational or IT-Technical-Support environment.
  • Good communication skills and good command of the English language (both written and verbal).
  • Passion for excellent customer service and customer focus and to work independently.
  • A result-orientated individual who likes to build relationships.
  • Good time management and organisation skills - able to effectively manage the workload by periodisation and coordination.
  • Able work effectively and efficiently independently and as part of a team.
  • IT literacy required.


Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.


We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

 

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline  : 09/07/2022, through submitting your application through our careers portal. 


Are you still wondering if you should apply and would like to get something clarified? Please reach out to Martin Oestreich, Head of Customer Support through email martin.oestreich@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).


Please apply by  : 09/07/2022 at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

Successful applicant must be authorized to work in the USA without sponsorship.

 

We look forward to hearing from you. Qualified candidates must apply online: http://www.wartsila.com/en/careers/vacancies.

 

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.   Wärtsilä North America is an EOE/AA employer. 

Last application date: 09/07/2022
 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 

This is Wärtsilä

Wärtsilä Voyage transforms how vessels perform their voyage by leveraging the latest digital technologies to deliver a step-change in safety, efficiency, reliability, and emissions. We are committed to creating a Smart Marine Ecosystem, whereby every vessel can connect to digital services that make voyaging safer and greener. With the broadest Smart Marine portfolio in the market, we are well positioned to lead the industry towards becoming digitally connected across the entire value chain and to be the first partner of choice when leveraging the latest digital technologies. www.wartsila.com/marine/voyage


Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com


Nearest Major Market: Melbourne