Technical Support Engineer

Wärtsilä Energy Storage is the leading global energy storage optimizer. Our mission is to deliver integrated energy solutions that build a resilient, intelligent, and flexible energy infrastructure - unlocking the way to an optimized renewable future. By integrating renewables, energy management technology, and storage with traditional energy resources, we reinvent clean energy production from the largest and most complex grids to the most remote and essential microgrids. We play a key role in Wärtsilä’s vision towards a 100% renewable energy future through flexibility, reliability, and integration and a more sustainable world for us all.

The Technical Support Engineer will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customer projects remotely.

Job Responsibilities:
• Responsible for monitoring all energy storage sites across the globe
• Provide remote technical support to customers, field service and commissioning personnel
• Use proprietary software to remotely evaluate and trouble-shoot systems
• Coordinate system updates with software teams and customers
• Respond to support requests when issues are reported to helpdesk
• Document all customer requests and repairs performed
• Notify customers on status of repairs, warranty claims, software updates, etc.
• Provide energy storage training to customers and internal colleagues
• Coordinate with the lifecycle management team on service visits and warranty claims
• Periodically conduct field service visits to sites to resolve technical issues
• Participate in the 24/7 on-call rotation

Required Qualifications:
• Bachelor's Degree in electrical or mechanical engineering or related field or
equivalent work experience
• 3 years of experience with electrical hardware or electronics
• Excellent communication and documentation skills
• Domestic and international travel required (approx. 10-20%)
• Experience maintaining customer relationships on multiple projects
• Proficient in English

Preferred Qualifications:
• Experience with:
Energy storage systems
Lithium-ion Battery chemistries
Grid-scale renewable energy systems
• Familiarity with Programmable Logic Control (PLC programming)
• Familiarity with microgrid controls
• Familiarity with industrial cooling systems
• Familiarity with Linux operating systems

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application. At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law. Wärtsilä values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

Effective January 2025, Wartsila companies will implement a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.