Customer Lifecycle Manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a 

Customer Lifecycle Manager

to join our team working for a better future. The position is permanent and the preferred location is in Moschato, Greece and Helsinki, Finland. Additionally, the position can be based in Fareham, United Kingdom; Bergen or Rubbestadneset, Norway; Hamburg Germany; or Copenhagen, Denmark.

As a Customer Lifecycle Manager, your work will focus on these responsibilities:

• Ensure customer's smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription based) 
• Maintain customer relationships for successful lifecycle contract continuation.
• Act as first point of contact towards customers, providing frequent updates and follow-up with customers. 
• Ensure successful onboarding for customers 
• Coordinate between several stakeholder teams to ensure agreement's commitments gets delivered on time. 
• Capture customer needs and offer suitable solutions through service agreements.
• Execute contract renewal process.  

 
To be successful in this role, you should have:

• BSc. /MSc. in Business & Management or Engineering & Technology field
• Min. 3 years of working experience from relevant field
• Previous experience from Product management/Project management and working closely with digitalized Fleet Performance or Fleet Management systems in Maritime business seen as strong advantage
• Customer oriented mindset with effective relationship building skills 
• Great communication skills, both verbal and written 
• Fluent in English, both verbal and written 
• Ability to implement new operational models for agreement-based business 
• Ability to maintain multiple agreements and customer relationships simultaneously 
• Strong coordination skills

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 20%.

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Matikainen Hertta, Senior Manager Customer Lifecycle Management through email hertta.matikainen@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!
 

Last application date: 11/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.