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Location(s): 

Moschato, GR

Function:  Service Delivery
Job Category:  Support Functions

Customer Support Field Engineer

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics – for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?

 

We are currently looking for a Customer Support Field Service Engineer to join our team in Greece, the position is permanent.

The customer support field engineer is responsible for performing system installation and maintenance. He /She represents the Customer Support team on-site to ensure work is completed professionally. Together with Support Coordinators and Technical Support Specialists he/she is “the face to the customer”.

 

What you will be doing:

As a Customer Support Field Service Engineer, your work will focus on these responsibilities:

  • Standby onsite deployment based on Customer requests
  • Adhere to service requests on date & time, location, scope of work and any other instructions
  • Troubleshoot and inspect findings to determine source of problem, rectify or replace with Customer’s agreement
  • Escalate any issue beyond the service scope to responsible CS team/management
  • Ensure Customer is briefed on work performed, service report is prepared and signed off by Customer
  • Ensure service work rendered complies with internal Service & Support processes
  • Ensure compliance to Code of Business Conduct and Quality Management system requirements
  • Support projects or other technical jobs required
  • Deliver all service case documentation in time as required (drawing adjustments, service reports, expense reports, etc.)

 

To be successful in this role, we expect you to have:

  • Degree / Diploma in Engineering or Computer Technology, Electronical/Electronics Engineering, IT/Networking
  • Technician or equivalent experience in Marine Electronics is a plus!
  • IT systems experience preferable
  • Radar systems experience – advantageous
  • Be Greek speaking (fluent) as well as English - fluently

In this role, some travel is required to meet with our customers around the world. You might be working during weekends, public holidays and outside normal office hours (can be during the night). The ideal candidate must reside in Athens or nearby and must have work permit or equivalent for EU.

 

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 28th of August, through submitting your application through our careers portal.


Last application date: 28/08/2022
 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 

This is Wärtsilä

Wärtsilä Voyage transforms how vessels perform their journeys and ports manage their operations by leveraging the latest digital technologies. Using data and AI-driven software, we deliver real-time insights into operations, performance, and energy use to enhance safety, efficiency, and reliability, saving fuel and minimising emissions. Our solutions combine bridge infrastructure, cloud data services, decision support systems, and smart port solutions to enable shore-to-shore visibility. We are committed to building an end-to-end connected digital ecosystem for shipping where all vessels and ports are integrated, and all operations are safe and sustainable. 
www.wartsila.com/voyage 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.

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