Business QA Analyst - Customer Assurance & Quality

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Position Summary 

We are seeking a highly motivated Business QA Analyst to support quality assurance across our full product 
portfolio: Port Management Systems (PMIS), Pilotage Dispatch, Vessel Traffic Services (VTS), and 
WebVTMIS platforms. This role ensures our business applications meet high standards of quality, 
functionality, and usability across operational workflows. 

Working within the Digital Port Solutions team, the ideal candidate brings a strong foundation in QA 
practices for business software applications and processes, and ideally, a background in maritime 
operations or port environments. This role will validate real-world business scenarios, contribute to 
successful customer deliveries, and serve as a key bridge between delivery, product, and support teams. 
While primarily based in the office for collaboration and systems access, we offer flexibility for occasional 
remote work.  

Key Responsibilities: 
       

Business QA & Testing

•  Design, execute, and maintain end-to-end test cases and scenarios for port and maritime software 
  modules.
•  Review business requirements and collaborate with Product Managers, Developers, and BAs to define test 
  coverage and acceptance criteria.
•  Simulate and test real-world port operations: pilotage dispatch, vessel calls, berth allocation, incident 
  workflows, invoicing, and integration points.
• Manage and lead User Acceptance Testing (UAT) for major releases and customer-specific deployments.
• Perform regression, integration, and exploratory testing across modules and releases. 

Delivery & Support Collaboration

• Support the Delivery Team in validating configuration and workflows during blueprinting and go-live 
  preparations.
• Work closely with the Support Team (L2 interface) to investigate and reproduce business-critical issues.
• Help isolate and document edge cases and cross-module impacts in customer-reported issues.
• Contribute to test environment setups, test data management, and sandbox simulations. 

Tools, Documentation & Reporting

•  Use systems such as Jira, Azure DevOps, Confluence, or equivalent for test planning, bug tracking, and 
  documentation.
• Ensure traceability between business requirements and QA outcomes for internal and customer-facing 
  deliverables.
• Create or contribute to knowledge base articles, test reports, and release validation documents 

Support-Aligned QA Role 

• Provide structured testing support for second-line escalations that require business logic validation or 
  cross-functional scenario checks.
• Collaborate respectfully with the support team, offering test-driven insight and diagnostics without 
  replacing L1/L2 responsibilities.
• Help improve resolution time through reproducible test scenarios and business context. 

Skills & Qualifications  
Must-Have 

• 3+ years of experience in business QA, UAT coordination, or software testing for enterprise applications.
• Strong understanding of QA methodologies, test design, and business process validation.
• Ability to translate business requirements into structured test plans and test cases.
• Excellent communication skills and structured documentation habits.

Preferred 

• Background in maritime, ports, or logistics industry, with an understanding of operational workflows (e.g., 
  vessel traffic, pilot dispatch, port calls).
• Experience with QA automation frameworks or scripting (e.g., Selenium, Playwright, Cypress) to streamline 
  regression testing.
• Familiarity with AI/ML or LLM-based QA tools or test automation accelerators (e.g., intelligent test case 
  generation, defect prediction tools) is a plus.
• Understanding of cloud-hosted environments (e.g., Azure), REST APIs, and basic SQL. 
• Experience working in Agile development environments across multi-module systems. 
   

What We Offer 

• A chance to contribute to some of the most advanced digital solutions in global port operations.
• A collaborative, mission-driven environment focused on delivering operational value.
• A supportive workplace culture with a balanced office-first setup and flexibility for remote days.
• Growth opportunities within a global team spanning product management, engineering, and delivery. 

Location : Goregaon, Mumbai

Last application date: 26/05/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.