Mumbai, IN

Function:  Service Delivery
Job Category:  Support Functions

Geodata Coordinator

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?


Job location: Goregaon, Mumbai



Main Responsibilities:

  • Case registration and allocation in CRM
  • Receive incoming calls from customers/end-user for support.
  • Verify and/or provide customers licenses for digital data/information upon request
  • Provide sales team with assistance in quotations upon request.
  • Process orders for digital data/information.
  • Organize and aggregate digital data before releasing it to Customers
  • Provide weekly digital data updates and new editions upon vessel request
  • Informing the Sales coordinator upon receiving new information or any change requested by the customer
  • Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
  • Follow Quality Management system requirements
  • Must comply with all the requirements of all internal regulatory documents of the company.


Education & Experience

  • Any graduate with a minimum of 2 years of relevant experience
  • Experience in customer support/service coordination is a must


General skills:

  • Communication skills
  • Problem solving & decision-making skills
  • Presentation skills
  • Professional skills
  • Report writing and analysing skills
  • Teamwork skills
  • Workplace ICT equipment & applications


Last application date: 04.06.2023


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com