Voyage Data Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Main Responsibilities:

• Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
• Troubleshooting issue on ENC and ECDIS support .
• Case registration and allocation in CRM.
• Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
• Troubleshooting with customers on issue related to Voyage Data and software
• Organize and aggregate voyage data before releasing it to Customer.
• Provide weekly digital data updates and new editions upon vessel request
• Informing the Sales coordinator upon receiving new information or any change requested by the customer
• Route optimization and verification of fair usage policy for charts and publication requests for vessel under Flat Fee contacts
• Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
• Receive incoming calls from customers/end-users for support .

Education & Experience:

• Any graduate with minimum 2 years of relevant experience
• Experience in customer support/service coordination is a must
• Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

General skills:

• Communication skills
• Problem solving & decision-making skills
• Presentation skills
• Professional skills
• Report writing and analysing skills
• Teamwork skills
• Workplace ICT equipment & applications

Job Location: Goregaon, Mumbai

Last application date: 31/12/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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