Location(s): 

Mumbai, IN

Function:  Service Delivery
Job Category:  Support Functions

Voyage Data Support Coordinator

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics – for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?

 

 

Main Responsibilities:

  • Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
  • Troubleshooting issue on ENC and ECDIS support .
  • Case registration and allocation in CRM.
  • Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
  • Troubleshooting with customers on issue related to Voyage Data and software
  • Organize and aggregate voyage data before releasing it to Customers
  • Provide weekly digital data updates and new editions upon vessel request
  • Informing the Sales coordinator upon receiving new information or any change requested by the customer
  • Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
  • Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
  • Receive incoming calls from customers/end-users for support .

 

Education & Experience

  • Any graduate with minimum 2 years of relevant experience
  • Experience in customer support/service coordination is a must
  • Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

 

General skills:

 Communication skills

  • Problem solving & decision-making skills
  • Presentation skills
  • Professional skills
  • Report writing and analysing skills
  • Teamwork skills
  • Workplace ICT equipment & applications

 

Job Location: Goregaon, Mumbai

Last application date: 31.07.2024 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com

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