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Naucalpan , MX

Function:  Service Delivery
Job Category:  Support Functions


We are looking for a FIELD SERVICE OPERATIONS COORDINATOR, MARINE PROPULSION to join our dynamic and fast paced Field Services Operations Team. 




As a FIELD SERVICE OPERATIONS COORDINATOR, MARINE PROPULSION you will work as responsible for all Field Services (FS) activities related to Marine Propulsion; Cooperate with sales to estimate FS Propulsion activities, in terms hours and man/days, as well as interface with Sales and the other delivery functions.


LOCATIONS: Mexico, Puerto Rico, Chile, Ecuador, Colombia, Panama


As a FIELD SERVICE OPERATIONS COORDINATOR, you will focus on these responsibilities: 


  • Responsible for all Field Service (FS) activities related to Marine Propulsion.
  • Comply with Safety and ISO processes for all personnel, tools, and machines to ensure safety, accuracy, and quality of all services provided.
  • Cooperation with Sales to estimate FS Propulsion activities, in terms of hours and man/days.
  • Responsibility and accountability about results and deviations of all services handled in accordance with what planned.
  • Responsible for briefing (Conducting Kick-off Meetings) and debriefing of the engineers (Conducting after Action Reports.)
  • Utilizing the manpower in a fair and cost-effective way, follow and coach Field Service personnel in the field.
  • Fully cooperate with other FS Managers, FS Coordinators, and FS General Manager to ensure the right resource for every job.
  • Monitor Field Service KPI's (Key Performance Indicators) such as Work in Progress, Time to Invoice Utilization Rate / Invoice Utilization Rate, training needs and status.
  • Fully cooperation with other internal depts. Sales Contract Management, Customer Assistance, Energy Solution, Marine Solution.
  • Interface with Sales and the other delivery functions.


To be successful in this role, we expect you to have: 


  • Bachelor’s degree in Engineering and 2 years related experience, or associates degree and 4 years related experience, or Technical schools or Vocational and 4 years related experience as Field Service Engineer or Coordinator;
  • Advanced or Fluent Spanish.
  • Advanced or intermediary English.
  • Moderate on-call expectations to support customers and engineers in the field.
  • Strong interpersonal skills are required to communicate daily with many different cultures and backgrounds.
  • Be willing & availability to travel.


Knowledge in:

- Technical understanding of marine products and services, specifically in the Propulsion portfolios.

- Able to learn and utilize many computer programs and platforms. (Office, SAP, Salesforce, ETC.)


      - Strong verbal and written communication skills;

       - Must be able to work under pressure;

      - Able to work independently with little to no supervision on a daily basis;

      - People management;

       - Able to speak intelligently and work on a daily basis with technical subjects; 


Why you and us 

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.  

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.