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Location(s): 

Naucalpan , MX Fort Lauderdale, FL, US Quito, EC Santo Domingo, DO Ibagué, CO Monterrey, MX Pesqueria, MX Punta Cana, DO Panamá, PA Bogotá D.C, CO Quito, EC Harvey, US Houston, US Yopal, CO Huntington Beach, CA, US Carolina, PR Valparaiso, CL

Function:  Service Delivery
Job Category:  Support Functions

Field Service Operations Coordinator, Propulsion

We are looking for a FIELD SERVICE OPERATIONS COORDINATOR, MARINE PROPULSION to join our dynamic and fast paced Field Services Operations Team. 

WHAT WILL YOU BE DOING? 

 

As a FIELD SERVICE OPERATIONS COORDINATOR, MARINE PROPULSION you will work as responsible for all Field Services (FS) activities related to Marine Propulsion; Cooperate with sales to estimate FS Propulsion activities, in terms hours and man/days, as well as interface with Sales and the other delivery functions.

 

LOCATIONS: Mexico, Puerto Rico, Dominican Republic, Panama, Ecuador, Colombia, Chile, or US 

 

As a FIELD SERVICE OPERATIONS COORDINATOR, you will focus on these responsibilities: 

 

  • Responsible for all Field Service (FS) activities related to Marine Propulsion.
  • Comply with Safety and ISO processes for all personnel, tools, and machines to ensure safety, accuracy, and quality of all services provided.
  • Cooperation with Sales to estimate FS Propulsion activities, in terms of hours and man/days.
  • Responsibility and accountability about results and deviations of all services handled in accordance with what planned.
  • Responsible for briefing (Conducting Kick-off Meetings) and debriefing of the engineers (Conducting after Action Reports.)
  • Utilizing the manpower in a fair and cost-effective way, follow and coach Field Service personnel in the field.
  • Fully cooperate with other FS Managers, FS Coordinators, and FS General Manager to ensure the right resource for every job.
  • Monitor Field Service KPI's (Key Performance Indicators) such as Work in Progress, Time to Invoice Utilization Rate / Invoice Utilization Rate, training needs and status.
  • Fully cooperation with other internal depts. Sales Contract Management, Customer Assistance, Energy Solution, Marine Solution.
  • Interface with Sales and the other delivery functions.

 

To be successful in this role, we expect you to have: 

 

  • Bachelor’s degree in Engineering and 2 years related experience, or associates degree and 4 years related experience, or Technical schools or Vocational and 4 years related experience as Field Service Engineer or Coordinator;
  • Advanced or Fluent Spanish.
  • Advanced or intermediary English.
  • Moderate on-call expectations to support customers and engineers in the field.
  • Strong interpersonal skills are required to communicate daily with many different cultures and backgrounds.
  • Be willing & availability to travel.

 

Knowledge in:

- Technical understanding of marine products and services, specifically in the Propulsion portfolios.

- Able to learn and utilize many computer programs and platforms. (Office, SAP, Salesforce, ETC.)


Skills:

      - Strong verbal and written communication skills;

       - Must be able to work under pressure;

      - Able to work independently with little to no supervision on a daily basis;

      - People management;

       - Able to speak intelligently and work on a daily basis with technical subjects;

Why you and us 

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.  

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.