Contract Manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Your main responsibilities are

Strategic Engagement

• Develop and maintain high level account plans for assigned priority customers -  in collaboration with line manager and team leads.
• Collaborate with Product teams to provide voice of customer on how Wärtsilä’s products, roadmap and strategy support Customer’s goals
• Manage customer relationships, ensuring customer satisfaction, acting as the first point of contact towards customers, providing frequent updates and follow-up with customers
• Capture customer needs and offer suitable solutions through service agreements
• Drive account specific growth initiatives and identifying and acting on opportunities for additional up-sell/cross-sell
• Monitor account health of assigned portfolio – customer lifetime value and margin

Operational Engagement

• Ensure successful onboarding and smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription based), actively supporting newly onboarded customers to reduce churn risk
• Act as a liaison between internal teams and customers to ensure customer queries are responded to in a timely manner
• Continuously improve proposal processes by incorporating feedback, best practices and tools development
• Coordinate between several stakeholders(internal and customer) teams to ensure commitments gets delivered on time

To be successful in this role, you should have:

• BSc. /MSc. in Business & Management or Engineering & Technology field, or equivalent experience
• Minimum 5 years of working experience as Customer Success Manager, Sales Manager, Project Manager or Product Manager
• Effective communication skills, both technical and commercial
• Customer oriented mindset with effective relationship building skills, including engagement with senior customer stakeholders (sponsors, champions and key users)
• Fluent in English, both verbal and written
• Strong coordination skills.
• Ability to maintain multiple agreements and customer relationships simultaneously.

It will be advantageous, if you have any of the following:

• Commercial acumen: understanding of contract structures, margin, and up-sell / cross-sell dynamics.
• Data literacy: comfort viewing dashboards and metrics such as customer lifetime value and margin performance
• Internal influencing and negotiation skills, including constructive push-back and managing trade-offs across functions.
• Extensive working experience with Fleet Optimization products, particularly the Optimization scope of products

Why you and us 
You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.  

Please apply by 12/08/2026 at 23:59 Indian Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone

Last application date: 12/08/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.