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Navi Mumbai, IN

Function:  Digital Technology & Innovation
Job Category:  Digital Technology and Open Innovation

Lead Software/Senior Software Engineer, ServiceNow

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?


About IM Function

Information Management (IM) function develops and manages leading ICT services globally in Wärtsilä respecting the differences in the businesses to ensure that Wärtsilä gets strategic value from the use of technology and information.


Purpose of this Role:
Looking for a mid-senior level ServiceNow technical expert, an individual contributor, who will be responsible for technical delivery – support, development, and consulting. Role will also contribute to technical support, solution development - analysis, design, development, and system administration of Wartsila ITSM platform (ServiceNow) by establishing best practices and by using standard tools and processes.


As a “Lead Software Engineer, ServiceNow”, you will:

  • As an individual contributor should take care of technical delivery - support, development, and consulting
  • Guide & mentor, assist, collaborate with the team in analysing, prioritizing, planning, estimating, and assigning tasks to the team.
  • Ensure agreed delivery KPIs are met by the team.
  • Resolve Platform or application-level issues, perform root cause analysis and collaborate with relevant stakeholders to escalate any unsolved issues. Maintain RCA documents.
  • Design and implement solutions - analysis, design, implement and test. Create technical specifications and testcases.
  • Devise and implement platform specific best practices and improvements.
  • Represent technical forums - DevForums, CAB etc. as a technical consultant and solution advisor.
  • Monitor and maintain optimal system performance. Analyse, propose, and implement solutions for system performance degradation.
  • Utilize technology know-how to automate and simplify standard working process.
  • Coordinate with business users and other stakeholders
  • Develop KMDB & KEDB (technical guide, FAQs, How-tos)


Main responsibilities Required As a "Sr. Software Engineer, ServiceNow" you need to have :

  • Several years of hands-on experience with ServiceNow technical components - business rules, client scripts, UI policies and actions, UI pages and macros, script includes, Catalog items, workflows, web services, reports, etc.
  • Strong experience working on ITSM, CMDB, and Service portal.
  • Good Knowledge of Flow Designer, Integration Hub, MID Server installation and management, Event management, Orchestration.
  • Experience in Developing scoped applications using Application studio
  • Experience in performing major version upgrades, Cloning activities.
  • Experience in developing by directional integration using SOAP/ REST
  • Strong hands-on experience on Web Technologies (XML, HTML, JavaScript, Jelly Scripting, Angular JS, JSON, Web Services, etc.)
  • Good knowledge of ITIL methodologies and ITSM concepts..
  • Good knowledge of ServiceNow Best Practices and new features.
  • Good knowledge of SDLC processes and best practices - coding, DevOps, testing.
  • Experience with IAM (Identity & Access Management) ServiceNow integration, IAM tools/apps in ServiceNow or at least an understanding of IAM concepts.


Why you and us:

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.


We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?


You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.


Last application date: 24/03/2023 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on