Senior Manager, Infrastructure & End user services

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Wärtsilä Information Management (IM) is a global organization of more than 350 IT professionals who work together to deliver best-in-class IT services in Wärtsilä. IM is responsible for operating and developing the ICT landscape, and in addition is a strategic partner to our businesses, driving innovation to accelerate growth of digital solutions.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

Purpose of this Role

In Wärtsilä Information Management, we serve our business units from multiple locations, two main locations being Finland and India. In India, we have our internal Delivery Center, and our experienced and diverse team of experts in Navi Mumbai works in close collaboration with the teams in Finland.

We are seeking for a highly skilled and experienced Senior Manager to lead the Infrastructure & End User Services team in Navi Mumbai. This team comprises of 20 professionals of many areas of expertise. Their roles vary from managing internal processes and communication to managing our private cloud environment, and their role in our vendor management is vital.  

We are expecting the team lead to develop the IT services and vendor management together with the Finnish team leads. 

This position is full-time, permanent, and based in Wartsila India, Navi Mumbai office.

As a “Senior Manager – Infrastructure & End User Delivery Services”, you will

• Lead and manage the Infrastructure & End User Services team, providing guidance and support to ensure the successful delivery of IT services. Build and maintain motivated delivery teams, including third party development resources, making sure there is an iterative plan to work towards. Develop strong sense of ownership & business development mindset in your organization. Coach/mentor to develop high performing teams.
• Oversee the management of infrastructure services, including servers, networks, backup and storage systems - on both IT and OT environments of Wärtsilä.
• Collaborate with other departments to ensure the alignment of IT services with business objectives and other team’s work. Developing infrastructure plan with capacity management to meet business demands.
• Monitor and evaluate the performance of IT infrastructure and end user services, implementing improvements as needed. Manage communication of Service delivery activities with key IM/Business stakeholders.
• Manage and evaluate vendor relationships and vendor performance.
• Ensure compliance with IT policies, procedures, and standards, and maintain up-to-date documentation.
• Stay current with industry trends and best practices and apply this knowledge to improve IT services.

As a successful candidate you need to have

• Minimum of 15 years of experience in a large global organization across multiple geographies.
• Experience of working with large diverse and distributed teams in multi-vendor set ups and large in-house IT teams. Cultural understanding and experienced working in multi-cultural teams. Experience of a Nordic working culture is a bonus.
• Strong experience on leading operative IT services.
• Demonstrable experience with improving service levels and business outcomes in Supervising IT infrastructure services
• Strong understanding of IT infrastructure technologies, support services and public cloud services.
• Commercial awareness with large Third Party/Vendor contracts. Vendor management experience will be desirable
• Good capability to use an ITSM tool for Operations management. Usage knowledge of ServiceNow for service management is a plus.
• Excellent leadership and team management skills, with the ability to motivate and inspire a team.
• Senior stakeholder management (Business leadership teams, IT leadership teams). Collaborative mindset across business functions
• Excellent negotiation, influencing and collaboration skills. Proactive and goal-focused attitude to work with excellent decision-making skills. Self-starter, highly motivated and with leadership quality.
• Bachelor’s degree in information technology, Computer Science, or a related field from recognized institute.

We Promise

We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.  We offer a competitive salary and promote a healthy work-life balance. We foster openness, respect, and trust.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

 Last application date: 20.03.2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Discover Wärtsilä IM’s engaging and dynamic culture on YouTube.