Services & Logistics Co-ordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Position Responsibilities include planning and coordinating Field Service work orders, making sure they meet project timelines, specifications, and cost targets.Regular communication with Service Personnel and various stakeholders will be essential to provide support, monitor progress, and foster a collaborative environment. Through effective coordination and communication, you will drive a culture of excellence and ensure customer satisfaction.

This position has a strong emphasis on administrative tasks and primarily involves coordinating 4 stroke engine operations on OOEM'S in addition to Wartsila portfolio in close collaboration with customer and other organisations.

Responsibilities include but are not limited to:- ·
1.Planning and coordinating Field Service jobs and projects, ensuring quality of job preparations and job completion within agreed time frame and budget. 
2.Acting as point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction. ·
3.Following up and reporting work order statuses to customers and other stakeholders. ·
4.Continuously updating the tools used for Field Service management and reporting. ·
5.Timely invoicing of work orders.
6.Closely cooperating with other departments and stakeholders to meet defined targets.
7.Ensuring that all work is executed in adherence to local requirements, site procedures, and Wärtsilä Quality, Health, Safety and Environmental guidelines. 
8.Providing input to development of HSE processes, tools, competencies, and ways of working to secure stakeholder satisfaction and secure defined targets · 

You will need :
1.Experience in Field Service or Service Delivery related roles. 
2.General knowledge of OOEM & Wärtsilä products and understanding of technical terminology is beneficial. 
3.Team-player mindset, promoting collaboration and building strong stakeholder relationships. 
4.Interest in working with different systems, adaptability, and enthusiasm to learn. 
5.Excellent interpersonal and communication skills. 
6.Proactive and structured approach to work, with strong drive and self-direction. 
7.Proficient English language skills, both written and spoken. 
8.Commitment to providing the best possible service experience for our customers. 

Job location – Navi Mumbai (Hybrid) 

Last application date: 13.03.2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.