Solution Expert - IAM Service

About Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. HQ in Helsinki, we are committed to innovation, sustainability, and providing exceptional service. Our Navi Mumbai delivery center is looking for a dedicated Solution Expert – IAM Service to support our Identity and Access management services.

Responsibilities
 

• Manage user provisioning, access requests, lifecycle management and exit management across various systems and applications.
• Monitor and troubleshoot IAM-related issues, utilizing understanding of Access Management, Privilege Account Management, Identity Governance, Provisioning and Life Cycle Management
• Ensure adherence to company security policies and best practices for IAM.
• Analyse IAM usage data and reports to identify improvement opportunities.
• Provide technical support to internal and external users (employees, consultants, partners, suppliers) on IAM-related issues.
• Collaborate with internal teams (IT, Security, HR) to resolve complex IAM challenges.
• Document and maintain knowledge base articles for self-service support.

Technical Expertise
 

• Good understanding of Microsoft Active Directory (AD) environment, Azure AD Connect, and related technologies.
• Strong grasp of IAM concepts, principles, and best practices.
• Experience with scripting languages (e.g., PowerShell) and automation tools.
• Knowledge of identity proofing, multi-factor authentication, and access control solutions (e.g., ClearSkye IAM, Microsoft IAM) is a plus.
• Familiarity with IT Service Management, ITIL, and Agile frameworks is a strong advantage.
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences. – Move to the Qualification chapter
• Strong teamwork and collaboration skills, with the ability to work effectively both independently and as part of a team. –Move to the Qualification chapter
• Proactive and problem-solving oriented, with a focus on delivering excellent customer service. – Move to the Qualification chapter
• Experience with ServiceNow will be an advantage.

Qualification
 

• Minimum bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 4 years of experience in an IT support role, preferably with IAM systems.
• Global mindset and willingness to work with users across different cultures and time zones.
• Good planning, time management, and overall coordination skills combined with strong execution.  

What We Offer
 

• A role in a prestigious global company leading in sustainable and innovative solutions.
• A dynamic work environment with a focus on personal and professional growth.
• The opportunity to make a significant impact on the company’s strategic direction and service delivery.

Application Process

Interested candidates are invited to submit their application, including a CV and cover letter, to Wärtsilä careers portal. We are eager to welcome a new member to our team who shares our values and vision for the future.

Wärtsilä is an equal opportunity employer that values diversity and inclusion. We encourage applications from all qualified individuals, regardless of background.

Why you and us
 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

Last application date: 29/04/2024

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.